[Truman05]

Jiff,

When i try to get onto itunes store it says itunes cannot connect to itunes store. Make sure your network connection is active and try again.

I ran the diagnosis already and this is what i got:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
GATEWAY T3990
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 157CB6DEBB213DC3

Current user is an administrator.
The current local date and time is 2009-12-29 23:24:20.
iTunes is not running in safe mode.

Video Display Information

Intel® 82865G Graphics Controller


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {9058C583-F277-4AC8-9D54-16C4744FEF93}
Description: Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.173
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Dec 29 16:41:01 2009

Lease Expires: Wed Dec 30 16:41:01 2009

DNS Servers: 192.168.0.1
192.168.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-12-11 17:18:06.


**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),

E: ATAPI DVD A DH20A4H, Rev QP53
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

Intel® 82801EB USB Universal Host Controller - 24D2. Device is working properly.
Intel® 82801EB USB Universal Host Controller - 24D4. Device is working properly.
Intel® 82801EB USB Universal Host Controller - 24D7. Device is working properly.
Intel® 82801EB USB2 Enhanced Host Controller - 24DD. Device is working properly.
Intel® 82801EB USB Universal Host Controller - 24DE. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Truman, iPod touch running firmware version 2.2.1
Serial Number: 9C911HZ7201


**** iPhone/iPod Touch Sync Tests ****

Sync tests completed successfully.