[ulikey21]

Last night I did a Windows update that my computer recommended. It was a service pack. It seemed fine, it told me to restart the computer, so I did. It hasnt booted up since then. It tells me it can't start and asks me to do startup repair. I did that. Startup repair ran 12 hours or so last night and then the computer shut off and never came back on. I turned it on , I did f11 to do a system restore. It's been running 3 hours now, doesn't seem to be getting anywhere though.

Please help me. I have 2 computers and neither is working. I need this computer for work, and can't afford to pay to get it fixed right now. I'm using my phone to post his right now!
Thanks for any help you can offer!

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Hi, Give this a try.

http://windows.micro...d-Configuration

Dwight

[Dwight]

Hi, Give this a try.

http://windows.micro...d-Configuration

Dwight

[ulikey21]

Thank you so much for your reply!! I followed the directions for the last known good configuration. It took me to a blue screen then the computer shut off and restarted. It took me back to the windows error recovery screen and asked me to do a start up repair. It automatically went to start up repair, since I took too long toanswer. Now on the startup repair it's asking if I want to restore my computer using system restore.

Should I do it? Lol. I did system resore earlier today, and it ran for 6 hours and never got anywhere.

Sorry for any typos! I'm on my phone!

Thanks again!

[Broni]

I did f11 to do a system restore

I assume, you used F11 to return your computer to original factory settings?
Is it HP?

[ulikey21]

I did not do a system recovery for this problem. I used f11 to go to system recovery. It asked me if I wanted to do a system restore instead, I chose to do that so it took me to system restore. I chose a restore point, and it seemed like it was going to work. But then It just ran and ran for 6 hours. I only used f11 to get to system restore, I didn't know of any other way.

Approx a month ago I did do a whole system recovery. It was working great after that, until I did a windows update yesterday.

Yes, it's an HP laptop.

Thanks!

[Broni]

Try different restore point, maybe...

[ulikey21]

There is only one restore point listed. It is the exact time when I did the update that caused this problem.

I can do another whole system recovery if it would help. Or maybe that would
make it worse?

[Broni]

If you don't have any important data to lose, system recovery would be the sure option to see, if we're not dealing with some hardware problems.

[ulikey21]

Ok I'm going to do a system recovery then. I just backed everything up on an external hard drive, so that's no problem.

I will let you know how it goes! Thanks so much!

[Broni]

Sure thing

[ulikey21]

The system recovery worked! I am posting this from my laptop.. Woo hoo!

Thank you guys so much for helping me.

Before I let you go, can you guys give me any idea why this happened? Should I avoid that particular Windows Update from now on?

[Broni]

I'm glad, you got your computer back

Should I avoid that particular Windows Update from now on?

You won't find any definitive answer.
Your problem may belong to category: "Sometimes, it happens"

What I'd do, I'd install ALL updates right now, so if anything goes wrong, you won't have to back up any fresh data.