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Stuttering Problem


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#1
samwiches

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I posted with this issue quite a while ago (here), and it's begun occuring again but more frequently and it's stuttering for a longer time

There isn't anything specific that I'm doing that triggers it, I can be listening to music, watching videos, playing games, using Microsoft Word. I can just sit staring at my desktop and it will happen.

I'm running a TOSHIBA Satellite P300-19P
Windows Vista Home Premium, Serving Pack 2
Processor: Intel Core2 Duo CPO P8400 @ 2.26GHz
RAM: 4GB
32-bit


Thanks for your help

Edited by samwiches, 04 March 2010 - 12:19 PM.

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#2
samwiches

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...anyone?
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#3
rshaffer61

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Please follow the steps below to enter the Event Viewer program in Vista. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One
• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two
• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.


Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

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#4
rshaffer61

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Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#5
samwiches

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Hey, thanks for the quick reply.


I don't know exactly when the freezing has occured so I can't really use the Event Viewer properly.

I have attached my AutoRuns log and Everest Screenshot. Here is my Everest Report:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer SAMS-LAPTOP
Generator Sam
Operating System Microsoft Windows Vista Home Edition 6.0.6002 (WinVista Beta)
Date 2010-03-08
Time 16:35


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows Vista Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name SAMS-LAPTOP
User Name Sam

Motherboard:
CPU Type Intel Pentium III Xeon, 2266 MHz (9 x 252)
Motherboard Name TOSHIBA Satellite P300
Motherboard Chipset Unknown
System Memory 3036 MB
BIOS Type Phoenix (04/07/09)
Communication Port BT Port (COM15)
Communication Port BT Port (COM16)
Communication Port BT Port (COM17)
Communication Port BT Port (COM18)
Communication Port BT Port (COM19)
Communication Port BT Port (COM20)
Communication Port BT Port (COM21)
Communication Port BT Port (COM22)
Communication Port BT Port (COM40)
Communication Port BT Port (COM6)
Communication Port BT Port (COM7)

Display:
Video Adapter ATI Mobility Radeon HD 3470 (256 MB)
Video Adapter ATI Mobility Radeon HD 3470 (256 MB)
Monitor Generic PnP Monitor [NoDB]

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Intel® ICH9M-E/M SATA AHCI Controller
SCSI/RAID Controller ABSZ3HM5 IDE Controller
SCSI/RAID Controller MagicISO SCSI Host Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
SCSI/RAID Controller O2Micro Integrated MS/MSPRO/xD Controller
Disk Drive TOSHIBA MK3252GSX (298 GB, IDE)
Disk Drive HTC Android Phone USB Device
Optical Drive MagicISO Virtual DVD-ROM0000
Optical Drive TMJW D6BSH6JG SCSI CdRom Device
Optical Drive TSSTcorp CDDVDW TS-L633A
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 154272 MB (31892 MB free)
E: (NTFS) 149470 MB (69031 MB free)
Total Size 296.6 GB (98.6 GB free)

Input:
Keyboard Standard PS/2 Keyboard
Mouse Alps Pointing-device

Network:
Network Adapter Bluetooth Personal Area Network
Network Adapter Intel® WiFi Link 5100 AGN (192.168.0.2)
Network Adapter Marvell Yukon 88E8040T PCI-E Fast Ethernet Controller
Modem HDAUDIO Soft Data Fax Modem with SmartCP
Modem Standard 33600 bps Modem

Peripherals:
Printer Adobe PDF
Printer HP Officejet 6300 series fax
Printer HP Officejet 6300 series
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2007
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2934 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2935 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2936 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2937 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2938 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2939 [NoDB]
USB2 Controller Intel® ICH9 Family USB2 Enhanced Host Controller - 293A [NoDB]
USB2 Controller Intel® ICH9 Family USB2 Enhanced Host Controller - 293C [NoDB]
USB Device Bluetooth USB Controller-5 from TOSHIBA
USB Device Chicony USB 2.0 Camera
USB Device USB Composite Device
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

Attached File  AutoRuns.txt   163.38KB   201 downloads

Untitled.jpg
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#6
rshaffer61

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  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#7
samwiches

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Vino's Event Viewer v01c run on Windows Vista in English
Report run at 08/03/2010 16:57:57

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 08/03/2010 15:42:09
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application farmvillebot.exe, version 2.1.8.0, time stamp 0x2a425e19, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1e94, application start time 0x01cabed5e6274709.

Log: 'Application' Date/Time: 08/03/2010 15:01:22
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application farmvillebot.exe, version 2.1.8.0, time stamp 0x2a425e19, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x18f0, application start time 0x01cabed031fb42e9.

Log: 'Application' Date/Time: 08/03/2010 10:46:28
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application farmvillebot.exe, version 2.1.8.0, time stamp 0x2a425e19, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0xefc, application start time 0x01cabeac97198849.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 08/03/2010 16:47:58
Type: Information Category: 1
Event: 101 Source: Automatic LiveUpdate Scheduler
Information Level: success

The next run has been scheduled to occur at approximately 5:45 PM.

Log: 'Application' Date/Time: 08/03/2010 16:47:58
Type: Information Category: 1
Event: 101 Source: Automatic LiveUpdate Scheduler
Information Level: success

Automatic LiveUpdate has terminated.

Log: 'Application' Date/Time: 08/03/2010 16:47:24
Type: Information Category: 1
Event: 101 Source: Automatic LiveUpdate Scheduler
Information Level: success

Scheduler launched Automatic LiveUpdate.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 06/03/2010 19:07:46
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Mozilla Firefox\firefox.exe' (pid 4056) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 06/03/2010 19:07:44
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Mozilla Firefox\firefox.exe' (pid 4056) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 06/03/2010 19:07:44
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Mozilla Firefox\firefox.exe' (pid 4056) cannot be restarted - Application SID does not match Conductor SID..

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/03/2010 10:32:26
Type: Error Category: 0
Event: 7022 Source: Service Control Manager
The HP CUE DeviceDiscovery Service service hung on starting.

Log: 'System' Date/Time: 08/03/2010 10:07:08
Type: Error Category: 0
Event: 7022 Source: Service Control Manager
The HP CUE DeviceDiscovery Service service hung on starting.

Log: 'System' Date/Time: 08/03/2010 10:06:20
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {DC0C2640-1415-4644-875C-6F4D769839BA} did not register with DCOM within the required timeout.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/03/2010 16:50:39
Type: Information Category: 0
Event: 7036 Source: Service Control Manager
The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.

Log: 'System' Date/Time: 08/03/2010 16:47:55
Type: Information Category: 0
Event: 7036 Source: Service Control Manager
The LiveUpdate service entered the stopped state.

Log: 'System' Date/Time: 08/03/2010 16:47:28
Type: Information Category: 0
Event: 7036 Source: Service Control Manager
The LiveUpdate service entered the running state.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/03/2010 10:28:34
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 07/03/2010 11:26:23
Type: Warning Category: 0
Event: 1003 Source: Microsoft-Windows-Dhcp-Client
The event description cannot be found.

Log: 'System' Date/Time: 06/03/2010 19:17:11
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.








It says there were some errors with FarmVilleBot.exe, however my stuttering problems commenced long before I installed this program

Edited by samwiches, 08 March 2010 - 10:59 AM.

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#8
rshaffer61

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This is part of your problem for sure

Faulting application farmvillebot.exe, version 2.1.8.0,

Now lets try some things and see what we can fix or find.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#9
samwiches

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I done that all, except I didn't get prompted about doing anything on the next reboot. I manually rebooted and nothing has happened
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#10
rshaffer61

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How To Run Chkdsk /r from Recovery Console:


How to run checkdisk from recovery console (Windows xp). (Courtesy dsenette)
  • Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
    Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
    Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  • When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  • At the Recovery Console command prompt, type the following then press Enter:

    chkdsk /r

  • Allow this to run UNDISTURBED until completed (45 min or so)
  • Report any errors

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#11
samwiches

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I'm using Vista, not XP. Should I follow the same instructions but with my Vista installation disc?
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#12
rshaffer61

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Yep should work the same way.
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#13
samwiches

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And if I don't have my Vista disc? Haha..
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#14
rshaffer61

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Go here and download a recovery dvd...It is about 120 MB download, and in the standard ISO format...

You will need to get either a 32-Bit or 64-Bit (x64) depending on what version OS you have installed.

Go here and get burncdcc ..a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC by clicking on BurnCDCC.exe
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its rc.iso
3. Select the ISO file
4. click on Start

Make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....

boot from the cd and then type in chkdsk /r press enter
Note the single space between the k and the /.
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#15
samwiches

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Okay, downloading the Torrent now. Just wondering, how to I make sure the CD Drive is the first boot device? I don't know how to access the bios or what to look for
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