I bought a new computer a month and a half ago and have had several issues with it. It worked great for the first two weeks, and then one day windows wouldn't start properly. All I saw was the blue screen with the cursor and that was it. I did a recovery because nothing else seemed to work, and that fixed it for that time. It's happened a few times and so far I've been able to fix the problem. Sometimes just a reboot is enough, sometimes I have to run system repair. It's not everyday, no particular pattern, just sporadic.
Now this week, I had a new issue. One day, at start-up, I received a message saying chkdsk needs to run a scan...checking file system on C. I've had that happen before and it would run, with no apparent problem. This time, it didn't run the scan. It said it couldn't get direct access and to do a system restore. It said there was a problem with a software package that wasn't installed properly. That's not word for word, but it runs through so fast I can't get the whole message. The first few times, it mentioned volume label pqservice. I did the system restore and an error message showed up saying it wasn't successfully completed. When I rebooted the computer I was able to log on and it said it did complete successfully. So I'm not sure if it did or didn't.
However, I do know I'm still getting the same message saying chkdsk needs to run a scan. Tonight, it mentioned volume label Gateway, still didn't run, saying again run system restore, etc., then it ran two more chkdsk messages immediately following that one, again mentioning volume label pqservice and volume label system reserved...but then it went to my log in page for me to enter my password. A couple times after receiving this message it has gone to the blue screen and I rebooted, and then it went to my log in page to enter my password. Sometimes the blue screen will have the cursor showing, sometimes it doesn't. Not sure if that even means anything.
Here is some info that might be helpful:
Gateway Model DX4831
Windows 7 Home Premium 64-bit
Intel Core i3 processor 530
Ram 6 GB DDR 3 memory
1 TB HDD
I know this post is long, but I wanted to provide as much info as possible. Hopefully, I didn't go overboard and give too much. If I've left anything out that I should have included please let me know. I will be happy to tell you anything that might help fix my problems. Maybe I should have taken the computer back to the store? Any help would be much appreciated. Thank you.
eta - The chkdsk scan problem seems to be resolved. I had more time to play around this morning and realized there was an error message I hadn't noticed. An unspecified error has occurred. (766f6c756d652e63 3f1)
Once I saw this I did some more research(googled) and found the following instructions:
1. Boot up in Safe Mode
2. Log in, click start
3. Type: CMD
4. From the results, right click on CMD
5. Click on run as administrator
6. At command prompt, type chkdsk/r/f
When I restarted it started normally, no chkdsk messages so hopefully that will be the end of the problem. However, if anyone has any advice on the random blue screen that sometimes occurs at start-up, I would still appreciate that info. Thanks.
Edited by september, 12 March 2010 - 06:48 AM.