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New computer E-system

Started by Anderidian , Mar 29 2010 08:38 AM

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#1
Anderidian

Posted 29 March 2010 - 08:38 AM

New Member

Member
1 posts

Just got a new laptop. I turned it on and 'set up' was installing however the power cable fell out causing it to turn off. Now every time I turn on the computer it says 'setup is starting services' and then an error message saying 'the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the computer and then restart installation'. I have no CD in the drive either and the computer also has a pre-installed version of Microsoft office home 2007. Whats happening? This is the very first time I turned it on and now every time I turn it on the same message comes up in a loop-HELP PLEASE! Also it's Windows 7 laptop!

Edited by Anderidian, 29 March 2010 - 08:39 AM.

#2
happyrock

Posted 29 March 2010 - 11:39 AM

Tech Moderator

Retired Staff
9,285 posts

Hi Anderidian ...

first plug in the power adapter...let the battery get completely charged up before trying to start the computer...
what is the make and model of your computer...
did you try to install anything or connect anything like a external drive or wireless mouse