The second problem is that when I go to iTunes I immediately get the following message; "iTunes could not connect to the iTunes Store. The network connection timed out(although I get this immediately so no time has elapsed) Make sure your network settings are correct and your network connection is active, then try again. My network connection is active, but I am clueless as to what network seetings they are talking about, so I don't know what to check.

after purging spyware
Started by
saloonsinger
, May 06 2010 10:43 AM
#1
Posted 06 May 2010 - 10:43 AM

The second problem is that when I go to iTunes I immediately get the following message; "iTunes could not connect to the iTunes Store. The network connection timed out(although I get this immediately so no time has elapsed) Make sure your network settings are correct and your network connection is active, then try again. My network connection is active, but I am clueless as to what network seetings they are talking about, so I don't know what to check.
#2
Posted 06 May 2010 - 10:49 AM

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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