[Rickles]

Hi,
I have a new laptop, Acer Aspire 5536G, which I mainly use to transport and show photographs.

I then found that having the Internet hooked up would be an advantage but I cannot get the IE8 to work.

I have tried Mozilla setup but again no go.

However the Norton Antivirus and other programs that automatticaly update will do so.

On the taskbar the little icon says I am connected.

I have a Broadband account and use an ADSL Router on my desktop computer and have no problems.

I noticed on the Laptop that there is an Ethernet (RJ-45) port on on side and a Modem (RJ-11) port on the other side so I assume that a Modem is built into the system.

Not being a computer wizard I will need step by painfull step help and as I live in Australia I may be a bit slow at replying due to the time difference and the need to work.
Regards

[Advertisements]

I'm going thru and finding threads that never got a reply
sorry we missed you...
sounds like your firewall is blocking your browsers from connecting...try turning it off

[happyrock]

I'm going thru and finding threads that never got a reply
sorry we missed you...
sounds like your firewall is blocking your browsers from connecting...try turning it off

[Rickles]

Hi Happyrock,
That's ok, I know you guys can get busy.
Tomorrow, my time (AEST) I shall try turning the firewall off and will let you know what happens.

Regards

[happyrock]

However the Norton Antivirus and other programs that automatically update will do so.

that tells us your actually connected to the internet...its just blocking some things from connecting...that would be the firewall

[Rickles]

Hi happyrock,

Turned off all Antivirus and Firewalls but still the same as at the begining.
Regards

[happyrock]

when the little icon in the taskbar says you are connected...
click on start then run...type in cmd...press enter...
at the command prompt type in ipconfig /all press enter...
NOTE the single space before the /

get a copy of your network info...

right click...click on mark...go down to the bottom right edge of the info window...left click then holding the left click button down go up to the top left hand side (go above the window so you get all the way to the top ) and when its all turned white...press crtl + c keys...
open notepad and press ctrl + v keys paste it...
copy and paste it back here for me...

Edited by happyrock, 16 June 2010 - 04:28 PM.

[Rickles]

Hi Happyrock,
As requested:

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rick>ipconfig /

Error: unrecognized or incomplete command line.

USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] |
/showclassid6 adapter |
/setclassid6 adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
/showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapte
.
/setclassid6 Modifies the IPv6 DHCP class id.


The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is
removed.

Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments

C:\Users\Rick>


Regards

[kalju24]

you forgot to put all after /
ipconfig /all
u entered ipconfig /

[Rickles]

Oh bu***r,
I shall try again and I will beat myself for the mistake
Regards

[kalju24]

No need to beat yourself, just was looking and found a small mistake that i could repair (A)

[Rickles]

OK and thanks for spotting the mistake
Regards

[Rickles]

After yesterdays mistake I shall try again.

run-cmd-ipconfig /all


Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rick>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Rick-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
Physical Address. . . . . . . . . : 00-26-5E-5F-B6-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1F-16-B8-BE-7B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8828:eb50:fd9b:16f4%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 18, 2010 5:01:32 PM
Lease Expires . . . . . . . . . . : Monday, June 21, 2010 5:01:32 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 184557334
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-9F-13-E4-00-1F-16-B8-BE-7B

DNS Servers . . . . . . . . . . . : 202.22.163.41
202.22.163.43
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5BB32CDD-0899-45FF-8443-B59F57CFB54A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{378E1B39-3F20-4EE6-98FF-398938F2DFEE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Regards

[happyrock]

sorry for the delay...I am in the middle of moving to a new house...

check your device manager for any yellow ! or ? marks ...
to check... Click on Start and then Run...Type in devmgmt.msc and then press Enter
if you see any yellow or red get a screenshot and post it for us...

for how to post screenshot...go here...

[Rickles]

Hi happyrock,
Don't panic moving house is not on my best things to do either.

As requested I checked the device manager for any yellow ! or ? marks.

There were none and to make sure I expand each one to double check. Not a yellow ! or ? marks at all.

Regards

[Rickles]

Hi happyrock,
Don't panic moving house is not on my best things to do either.

As requested I checked the device manager for any yellow ! or ? marks.

There were none and to make sure I expand each one to double check. Not a yellow ! or ? marks at all.

Regards