[mr.kickstart]

I have a friends laptop which is giving her trouble. it is a dell vostro 1320 running vista. when you turn it on it loads up and seems fine. But i cant open windows explorer, i can open most programmes but cant get into MBAM when i try open it it comes up with an error "file system error (-1073741701) " when i try and open My Computer, My Documents etc. nothing happens at all, i ran chkdsk /f in command prompt but it wont restart or turn off. When i try to restart or turn it off it just logs me out, the only way to turn it off is by holding the power button. i cant use any tools on it.

any help????

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I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Broni]

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[mr.kickstart]

My problem is i cant install any programmes i cant open usb sticks i cant get into my computer. So i have no way of using the malware tools. I cant even do a system restore as it wont reboot.

[Broni]

Create new topic in malware forum and state your problem.
They have tools to go around your issues.