Please help

Computer shutting down
Started by
Jeanie_Mcgough
, Jul 05 2010 04:05 PM
#1
Posted 05 July 2010 - 04:05 PM

Please help
#2
Posted 06 July 2010 - 07:44 PM

Did the issue started, when your computer got infected, before that, or after cleanup was done?
#3
Posted 07 July 2010 - 02:14 AM

No it started a few months ago before the computer was infected. But gradually over time is is getting worse.
#4
Posted 07 July 2010 - 01:36 PM

It may be failing power supply.
Does the same thing happen, when you start in safe mode?
Does the same thing happen, when you start in safe mode?
#5
Posted 08 July 2010 - 02:16 AM

Yes,it still does it if you start in safe mode
#6
Posted 08 July 2010 - 05:21 AM

There are warnings and critical warning in the performance log for standby and boot performance but don't understand what they mean+ System
- Provider
[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a}
EventID 100
Version 1
Level 1
Task 4002
Opcode 34
Keywords 0x8000000000010000
- TimeCreated
[ SystemTime] 2010-07-07T19:14:44.871Z
EventRecordID 6783
- Correlation
[ ActivityID] {00000000-9B8C-0001-1FE1-1C55081ECB01}
- Execution
[ ProcessID] 1916
[ ThreadID] 3060
Channel Microsoft-Windows-Diagnostics-Performance/Operational
Computer Jeanie-PC
- Security
[ UserID] S-1-5-19
- EventData
BootTsVersion 2
BootStartTime 2010-07-07T19:12:24.671Z
BootEndTime 2010-07-07T19:14:41.402Z
SystemBootInstance 935
UserBootInstance 926
BootTime 109360
MainPathBootTime 27660
BootKernelInitTime 19
BootDriverInitTime 1156
BootDevicesInitTime 14157
BootPrefetchInitTime 43776
BootPrefetchBytes 664989696
BootAutoChkTime 0
BootSmssInitTime 4343
BootCriticalServicesInitTime 1780
BootUserProfileProcessingTime 643
BootMachineProfileProcessingTime 542
BootExplorerInitTime 2007
BootNumStartupApps 20
BootPostBootTime 81700
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 64
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified true
- Provider
[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a}
EventID 100
Version 1
Level 1
Task 4002
Opcode 34
Keywords 0x8000000000010000
- TimeCreated
[ SystemTime] 2010-07-07T19:14:44.871Z
EventRecordID 6783
- Correlation
[ ActivityID] {00000000-9B8C-0001-1FE1-1C55081ECB01}
- Execution
[ ProcessID] 1916
[ ThreadID] 3060
Channel Microsoft-Windows-Diagnostics-Performance/Operational
Computer Jeanie-PC
- Security
[ UserID] S-1-5-19
- EventData
BootTsVersion 2
BootStartTime 2010-07-07T19:12:24.671Z
BootEndTime 2010-07-07T19:14:41.402Z
SystemBootInstance 935
UserBootInstance 926
BootTime 109360
MainPathBootTime 27660
BootKernelInitTime 19
BootDriverInitTime 1156
BootDevicesInitTime 14157
BootPrefetchInitTime 43776
BootPrefetchBytes 664989696
BootAutoChkTime 0
BootSmssInitTime 4343
BootCriticalServicesInitTime 1780
BootUserProfileProcessingTime 643
BootMachineProfileProcessingTime 542
BootExplorerInitTime 2007
BootNumStartupApps 20
BootPostBootTime 81700
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 64
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified true
#7
Posted 08 July 2010 - 07:37 PM

I think, replacing power supply would be the best first step.
It's pretty easy operation, so you can do it yourself, or with some help from a friend, who knows little bit more about computers.
It's pretty easy operation, so you can do it yourself, or with some help from a friend, who knows little bit more about computers.
#8
Posted 13 July 2010 - 06:09 AM

It was the motherboard that was damaged due to overheating.
#9
Posted 13 July 2010 - 05:01 PM

Thank you for posting back

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