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Removal instructions for PrivacyCare

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Content is republished with permission from Malwarebytes.

What is PrivacyCare?

The Malwarebytes research team has determined that PrivacyCare is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with PrivacyCare?

This is how the main screen of the rogue application looks:

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You will find these icons on your desktop and in your taskbar:

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And see these warnings:

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How did PrivacyCare get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove PrivacyCare?

Our program Malwarebytes' Anti-Malware can detect and remove this rogue application.
  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of PrivacyCare?
  • The shortcut called PrivacyCare (may be shown as ̹ɾ) on the desktop can be deleted if it belonged to the rogue.

How would the full version of Malwarebytes' Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes' Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes' Anti-Malware would have protected you against the PrivacyCare rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.

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Technical details for experts

Signs in a HijackThis log:
C:\Program Files\privacycare\pvcrwcher.exe
C:\Program Files\privacycare\pvcrupdater.exe

O4 - HKLM\..\Run: [privacycare] C:\Program Files\privacycare\privacycare.exe

Alterations made by the installer:
File System
	 In the existing folder C:\Documents and Settings\{username}\Desktop
	  Adds the file �����̹����ɾ�.lnk"="14:28 17/07/10 720 bytes
	Adds the folder C:\Documents and Settings\{username}\Start Menu\Programs\�����̹����ɾ�
	  Adds the file �����̹����ɾ�.lnk"="14:28 17/07/10 732 bytes
	Adds the folder C:\Program Files\privacycare
	  Adds the file pvcrwcher.exe"="09:36 20/10/09 284160 bytes
	  Adds the file pvcrupdater.exe"="14:29 17/07/10 274944 bytes
	  Adds the file pvcrpopd.dll"="09:26 20/10/09 43008 bytes
	  Adds the file pvcrli.ini"="14:28 17/07/10 53 bytes
	  Adds the file pvcrhk.dll"="14:29 17/07/10 227840 bytes
	  Adds the file pvcrai.ini"="14:28 17/07/10 337 bytes
	  Adds the file privacycare.exe"="14:30 17/07/10 684544 bytes
	Adds the folder C:\Program Files\Common Files\privacycare
	  Adds the file pvcruninst.exe"="14:30 17/07/10 280576 bytes

	  "apppath"="'C:\Program Files\privacycare'"
	  "privacycare"="'C:\Program Files\privacycare\privacycare.exe'"
	  "UninstallString"="'C:\program files\common files\privacycare\pvcruninst.exe'"

Malwarebytes' Anti-Malware log:
Malwarebytes' Anti-Malware 1.46

Database version: 4321

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

7/17/2010 2:37:39 PM
mbam-log-2010-07-17 (14-37-39).txt

Scan type: Quick scan
Objects scanned: 114505
Time elapsed: 3 minute(s), 44 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 2
Registry Keys Infected: 2
Registry Values Infected: 1
Folders Infected: 3
Files Infected: 10

Memory Processes Infected:
C:\Program Files\privacycare\pvcrwcher.exe (Rogue.Agent) -> Unloaded process successfully.
C:\Program Files\privacycare\privacycare.exe (Rogue.PrivacyCare) -> Unloaded process successfully.

Memory Modules Infected:
C:\Program Files\privacycare\pvcrhk.dll (Rogue.PrivacyCare) -> Delete on reboot.
C:\Program Files\privacycare\pvcrpopd.dll (Rogue.PrivacyCare) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\����������� (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\privacycare (Rogue.PrivacyCare) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\privacycare (Rogue.PrivacyCare) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Common Files\privacycare (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Start Menu\Programs\�����̹����ɾ� (Rogue.PrivacyCare) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\privacycare\pvcrwcher.exe (Rogue.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\privacycare\pvcruninst.exe (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare\privacycare.exe (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare\pvcrai.ini (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare\pvcrhk.dll (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare\pvcrli.ini (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare\pvcrpopd.dll (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare\pvcrsc.dat (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Program Files\privacycare\pvcrupdater.exe (Rogue.PrivacyCare) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Start Menu\Programs\�����̹����ɾ�\�����̹����ɾ�.lnk (Rogue.PrivacyCare) -> Quarantined and deleted successfully.

As mentioned before the full version of Malwarebytes' Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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