[juggmon]

Hey,

I need help removing multiple trojans on my desktop computer. I attempted to follow the procedures listed in the Malware and Spyware Cleaning Guide, but when I attempted to launch TFC, ERUNT or MBAM, my computer shutdown and now I get a window prompting me to select a program with which to open those applications whenever I attempt to launch them.

I use Windows One Care as my anti-virus (although I can't launch it either atm and since I can't open OneCare, I can't provide the specific names of the trojans it listed I was infected with). The main symptoms I've seen were a triangle shaped caution sign in the Task bar asking me to click on it to run a removal tool to deal with a specific trojan it listed or a red circle with an "X" warning me my system is infected and that I needed to click in order to remove the threat. These symptoms only popped up when I attempted to run OneCare or MBAM though.

First thing I need help with is how to get those applications to launch so I can post the logs necessary for further help.

Thanks in advance for your assistance.

EDIT:

I was able to get TFC running.

When running ERUNT, I got several error saving files messages. ie. "C:WINDOWS\ERDNT\19-07-2010\security !"

I had a previous version of MBAM on the desktop and tried running it, but was given a runtime error '372' "failed to load control "vbalgrid" from vbalgrid6.ocx"

When trying to install a fresh copy of MBAM, I was told "access is denied".

This computer is seriously screwed up atm....Please help!

Edited by juggmon, 19 July 2010 - 10:20 AM.