[tonymacuk]

I have been using my I-pod and I-phone and accessing the Itunes stores until 23/07/10 when all of a sudden everytime I try to connect I get this message.

iTunes could not connect to the iTunes store. The network connection was terminated unexpectedly.

I ran the diagnostic and got this message

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Acer, inc. Aspire 5920
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)

iTunes Serial Number DC0A1894C557D097

Current user is not an administrator.
The current local date and time is 2010-07-26 00:58:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.

Video Display Information

Intel Corporation, Mobile Intel® 965 Express Chipset Family
Intel Corporation, Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {EA2A2E2B-B904-42FF-9345-69F0A49C75B5}
Description: Intel® PRO/Wireless 3945ABG Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {077EE314-E243-42C0-AC61-62D5A87A3DDD}
Description: Broadcom NetLink ™ Gigabit Ethernet
IP Address: 192.168.1.64
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Jul 25 13:40:28 2010

Lease Expires: Mon Jul 26 13:40:28 2010

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-07-21 22:58:19.


My internet connection is working fine and my podcasts are updating as normal but I still can't connect. I am a relative novice when it comes to anything technical so any help anyone could offer would be greatly appreciated.

Many thanks

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That's odd. The diagnostics show that you are able to connect to the store. Have you tried logging in as an Administrator and trying the connection again? Have you installed any programs recently, or perhaps switched firewall or anti-virus programs?

[Spyderturbo007]

That's odd. The diagnostics show that you are able to connect to the store. Have you tried logging in as an Administrator and trying the connection again? Have you installed any programs recently, or perhaps switched firewall or anti-virus programs?

[tonymacuk]

That's odd. The diagnostics show that you are able to connect to the store. Have you tried logging in as an Administrator and trying the connection again? Have you installed any programs recently, or perhaps switched firewall or anti-virus programs?

Thanks for your reply but oddly it fixed itself after a couple of days.