[Cimitiere]

I've posted this problem on the site previously and was blown off so I'm trying again.

I have no audio from any internet site. My local audio works perfectly. I've tried all of the fixes I've been able to find for the problem, I've checked all of my sound settings to make sure they were on etc. I'm including a HJT log in hopes that there's something useful in it.

Thank you in advance for any help.

-Cimitiere

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:58:30 PM, on 8/1/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Lexmark X5400 Series\lxdvmon.exe
C:\Program Files (x86)\Lexmark X5400 Series\lxdvamon.exe
C:\Program Files (x86)\AVG\AVG9\avgtray.exe
C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe
C:\Program Files (x86)\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files (x86)\Digsby\lib\digsby-app.exe
C:\Users\Zuri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Zuri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Zuri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Zuri\AppData\Local\Google\Chrome\Application\chrome.exe
E:\Program Files (x86)\BitComet\BitComet.exe
C:\Users\Zuri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Zuri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Zuri\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Ipswitch\WS_FTP 12\WsftpCOMHelper.exe
C:\Users\Zuri\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://zombiecastle.co.nr/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - E:\Program Files (x86)\BitComet\tools\BitCometBHO_1.4.6.22.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKCU\..\Run: [Google Update] "C:\Users\Zuri\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: &D&ownload &with BitComet - res://E:\Program Files (x86)\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://E:\Program Files (x86)\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://E:\Program Files (x86)\BitComet\BitComet.exe/AddAllLink.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://E:\Program Files (x86)\BitComet\tools\BitCometBHO_1.4.6.22.dll/206 (file missing)
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMPingService - Automated Programming Technologies, Inc. - C:\Users\Zuri\AppData\Local\Temp\AMPing.exe
O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgemc.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: lxdvCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\x64\3\\lxdvserv.exe
O23 - Service: lxdv_device - - C:\Windows\system32\lxdvcoms.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TabletServiceWacom - Unknown owner - C:\Windows\system32\Wacom_Tablet.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9286 bytes

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Hi Cimitiere!

Try the following and see if it helps:

• Open the Start Menu and type cmd into the search box.
• Place your mouse over the "cmd.exe" entry that appears, and right-click.
• Choose Run as Adminstrator.
• Follow the prompts (you may need an administrator's password, if you aren't on an adminstrator's account), until the black window with white text appears.
• Type sfc /scannow and hit Enter.
• Let the scan run, it may take some time to finish.
• Once the scan is complete, reboot your computer.

Once the computer is rebooted, check and see if sound plays in IE.

Edited by Fenor, 01 August 2010 - 07:37 PM.

[Fenor]

Hi Cimitiere!

Try the following and see if it helps:

• Open the Start Menu and type cmd into the search box.
• Place your mouse over the "cmd.exe" entry that appears, and right-click.
• Choose Run as Adminstrator.
• Follow the prompts (you may need an administrator's password, if you aren't on an adminstrator's account), until the black window with white text appears.
• Type sfc /scannow and hit Enter.
• Let the scan run, it may take some time to finish.
• Once the scan is complete, reboot your computer.

Once the computer is rebooted, check and see if sound plays in IE.

Edited by Fenor, 01 August 2010 - 07:37 PM.

[Cimitiere]

Fenor,

Thanks for the suggestion. I tried that a couple of hours ago actually. There were a number of corruptions that the scan said it couldn't fix. I attempted to look at the log file but was unable to do so.

-Cimitiere

Hi Cimitiere!

Try the following and see if it helps:

• Open the Start Menu and type cmd into the search box.
• Place your mouse over the "cmd.exe" entry that appears, and right-click.
• Choose Run as Adminstrator.
• Follow the prompts (you may need an administrator's password, if you aren't on an adminstrator's account), until the black window with white text appears.
• Type sfc /scannow and hit Enter.
• Let the scan run, it may take some time to finish.
• Once the scan is complete, reboot your computer.

Once the computer is rebooted, check and see if sound plays in IE.

[Fenor]

If there are corruptions, then it is probably best to backup what you need saved and reinstall Windows to get a clean slate.

[Cimitiere]

I was hoping to avoid it. Thought I'd try here before I went that route.

Ty and Later

-C

If there are corruptions, then it is probably best to backup what you need saved and reinstall Windows to get a clean slate.

[diabillic]

What browser are you using? Tried using something different?

[Cimitiere]

The problem exists on IE, Firefox and Chrome

-C
getting ready to begin reformat later today. sigh

What browser are you using? Tried using something different?

[diabillic]

Why not try a repair install first?

[Cimitiere]

Tried doing a repair. Repair installation isn't one of the options on the menu. System restore is, but I had it turned off due to other issues and forgot to turn it back on. We're transferring everything to the E drive now in hopes of saving as much data as possible.

-Cimitiere

Why not try a repair install first?

[diabillic]

Check this out: http://www.sevenforu...ir-install.html

[Cimitiere]

Dude, you're effing awesome! I'll be testing that as soon as this data backup is finished. I'll let you know if it works.

-Cimitiere

Check this out: http://www.sevenforu...ir-install.html

[Cimitiere]

Good news: I have internet sounds
Bad News: Windows thinks it's a counterfeit copy.
Bad News 2: I can't verify anything on the phone with MS until my boss is back in town next month. (You'd think that they'd have someone else with any necessary information but nooooooooo).

The error code states that the MAK is over it's limit, but we're have a Volume License with many more activations than are currently in use.

-Cimitiere

Check this out: http://www.sevenforu...ir-install.html

[Cimitiere]

Scratch that last bit. I was able to get it activated again. The problem is all solved and I appreciate the help. You guys have a great night.

-Cimitiere

[diabillic]

What was your resolution?

[Cimitiere]

I just had to confirm that my key was valid. There are a few ways to do that. The one that will work for most people is to use the telephone service. When you chose that option your key will generate a series of numbers, you enter those numbers for the activation service and it will give you a new set of numbers to enter that tells your machine that your key is valid.

There are some cmd workarounds for it also. I used a CMD workaround myself. It was about 9 lines of code that turned off the slui and reset some dat files etc. I'm at my office now and don't have the code handy. YOu should be able to find them on google, it was the third or fourth option when I searched for activation problems.

Again, thanks so much for the help.

-Cimitiere

What was your resolution?