[NotComputerGenius]

Hi,

I am unable to connect to the internet. I have a HP dv2000 laptop which is Windows XP. To give you some background info of when this problem began and more details- I purchased an updated version of CA Internet Security in June and had installation issues. There techs tried to help me uninstall the previous version in order to completely installl the new one, After weeks of support over the phone and also them taking remote control of my laptop over the internet, my CA Internet Security was still not correctly installed so I gave up. Since that time and whatever changes they made to my computer I have to restrart my computer over and over again until I'm able to connect to the wireless internet. I sometimes have to do "Run- cmd - netsh winsock reset catalog" and then restart the computer over-and-over again. The network icon which use to allow me to see available wireless networks is missing from my notification area on the bottom right hand side. So, when I take my laptop out of my old place I can't connect to other wireless networks because I can't see them to connect to them. Now that I'm in the process of moving and my new place has a differnet wireless connection set up, I cannot access the internet. I believe since I have already been connected to the wireless at my old place, my laptop recognizes the wireless network and connects to it eventually (after restarting my computer over-and-over again). I hope someone can help me with this issue.

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Hi,

I am unable to connect to the internet. I have a HP dv2000 laptop which is Windows XP. To give you some background info of when this problem began and more details- I purchased an updated version of CA Internet Security in June and had installation issues. There techs tried to help me uninstall the previous version in order to completely installl the new one, After weeks of support over the phone and also them taking remote control of my laptop over the internet, my CA Internet Security was still not correctly installed so I gave up. Since that time and whatever changes they made to my computer I have to restrart my computer over and over again until I'm able to connect to the wireless internet. I sometimes have to do "Run- cmd - netsh winsock reset catalog" and then restart the computer over-and-over again. The network icon which use to allow me to see available wireless networks is missing from my notification area on the bottom right hand side. So, when I take my laptop out of my old place I can't connect to other wireless networks because I can't see them to connect to them. Now that I'm in the process of moving and my new place has a differnet wireless connection set up, I cannot access the internet. I believe since I have already been connected to the wireless at my old place, my laptop recognizes the wireless network and connects to it eventually (after restarting my computer over-and-over again). I hope someone can help me with this issue.

Hi, NCG

Have you tried to see if your pc connects via a LAN cable? Check in your Device manager to see if your wireless device is still enabled.

Edited by rubber7, 03 August 2010 - 05:58 AM.

[rubber7]

Hi,

I am unable to connect to the internet. I have a HP dv2000 laptop which is Windows XP. To give you some background info of when this problem began and more details- I purchased an updated version of CA Internet Security in June and had installation issues. There techs tried to help me uninstall the previous version in order to completely installl the new one, After weeks of support over the phone and also them taking remote control of my laptop over the internet, my CA Internet Security was still not correctly installed so I gave up. Since that time and whatever changes they made to my computer I have to restrart my computer over and over again until I'm able to connect to the wireless internet. I sometimes have to do "Run- cmd - netsh winsock reset catalog" and then restart the computer over-and-over again. The network icon which use to allow me to see available wireless networks is missing from my notification area on the bottom right hand side. So, when I take my laptop out of my old place I can't connect to other wireless networks because I can't see them to connect to them. Now that I'm in the process of moving and my new place has a differnet wireless connection set up, I cannot access the internet. I believe since I have already been connected to the wireless at my old place, my laptop recognizes the wireless network and connects to it eventually (after restarting my computer over-and-over again). I hope someone can help me with this issue.

Hi, NCG

Have you tried to see if your pc connects via a LAN cable? Check in your Device manager to see if your wireless device is still enabled.

Edited by rubber7, 03 August 2010 - 05:58 AM.

[NotComputerGenius]

Hi, NCG

Have you tried to see if your pc connects via a LAN cable? Check in your Device manager to see if your wireless device is still enabled.

I'll try the LAN cable today when I go to my new place. And how do I access my device manager to see if my wireless device is still enabled?

[rubber7]

Hi, NCG

Have you tried to see if your pc connects via a LAN cable? Check in your Device manager to see if your wireless device is still enabled.

I'll try the LAN cable today when I go to my new place. And how do I access my device manager to see if my wireless device is still enabled?

Go to the 'My Computer' section on either your desktop or Start menu. Just right click on it and select 'Manage'. The Computer Management window will pop open and you will find it on the left hand side of the window under System Tools. Your wireless device should be listed underneath the Network adapters section. just doubleclick on the device and it should tell you if there is a problem with it.