[Svetiata]

It's been happening often now. It's a new laptop.

Edited by Svetiata, 01 September 2010 - 04:27 PM.

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It's been happening often now. It's a new laptop.

What do you mean you keep losing it?
Does the sound driver stop working in the Device Manager?
Is there no system sounds or is the problem when you are online?
How old is the system?
Is there a warranty on the system?

[rshaffer61]

It's been happening often now. It's a new laptop.

What do you mean you keep losing it?
Does the sound driver stop working in the Device Manager?
Is there no system sounds or is the problem when you are online?
How old is the system?
Is there a warranty on the system?

[rshaffer61]

It's been happening often now. It's a new laptop.

What do you mean you keep losing it?
Does the sound driver stop working in the Device Manager?
Is there no system sounds or is the problem when you are online?
How old is the system?
Is there a warranty on the system?

[Svetiata]

I bought the laptop about 2-3 months ago. It happens sometimes when I restart it, and there is no sound at all. I go to device manager and there is a yellow exclamation mark next to the device. I tried updating it but it says it's already up to date. When I troubleshoot the problem, it's not detected. I reinstalled the sound driver and it worked for a while, the it happened again like two days later. I reinstalled again, I can hear playback sound, but now the recording device doesn't work; I was trying to talk to someone on Skype and they could not hear me.

Edited by Svetiata, 02 September 2010 - 12:12 PM.

[rshaffer61]

It sounds like you have a faulty sound chip on the laptop. Being only 3 months old i would contact the place you bought it from or the manufacturer and have them repair it under the warranty.
If you don't then the problem could be temporarily fixt as you have seen but it will get worse and then it may not be covered under the warranty.
Better to have them fix it now when it doesn't cost then have to pay to have soemone repair it later. With a laptop there is very little you can fix inside.
The option would be to purchase a external soundcard and again why do that when you have a warranty on it now.

[Svetiata]

Well, thank you for your time.

[rshaffer61]

You are welcome and please let us know if my diagnosis was correct.
Hopefully you understand with a warranty we cannot have you open the system because it probably will void any warranty you have.

[Svetiata]

I bought this from PC from Best Buy. When I take it there what else do I have to bring with me, because I bought it when i was in Chicago, and then moved to Carbondale for college and all the manuals, receipt, all that is back in Chicago...

[rshaffer61]

You will probably need the receipts to prove you bought it from Best Buy.
Just a word of caution before doing this..make sure you have all your important data backed up because they will charge extra to do it for you.