[dirtypeach]

My boss is having me clean up an old computer for his son and I wiped the hard drive because there was a TON of crap on the computer and then reinstalled Windows 98 with the original disc. Everything works great except for I can't connect to the internet.

When I start up the computer it says: Your network adapter Intel 21040 based Ethernet Controller (0001) is not working properly. You may need to set it up again.


When I go to "Add New Hardware" it shows Intel 21040 based Ethernet Controller, I go through the install and it says "device is already installed but it has a problem"

The device information says: This device is either not present, not working properly or does not have all the drivers installed. (Code 10)

Before I wiped the hard drive, the internet worked on the computer just fine.

I've looked online everywhere and can't find drivers to download and the computer only takes Floppy Disc and CD-ROM.

Please help.

System: Microsoft Windows 98
Second Edition
4.10.2222 A

Gateway Inc.
GenvineIntel
x86 Family 6 Model 8
Stepping 3
63.0 OMB Ram

Edited by dirtypeach, 22 September 2010 - 02:12 PM.

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I am sorry to hear about your issue. I will try to assist you in resolving it.

• (for Windows XP users)
• Please click Start and click Run
  (for Windows Vista and 7 users)
• Please click Start and select the white text box.
• Type: devmgmt.msc and hit Enter
• Look for any entries with a Yellow Exclamation Mark or Red X's

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[rshaffer61]

I am sorry to hear about your issue. I will try to assist you in resolving it.

• (for Windows XP users)
• Please click Start and click Run
  (for Windows Vista and 7 users)
• Please click Start and select the white text box.
• Type: devmgmt.msc and hit Enter
• Look for any entries with a Yellow Exclamation Mark or Red X's

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[dirtypeach]

I typed it in and it said:

Cannot find file 'devmgmt.msc' (or one of its components) Make sure the path and filename are correct and that all required libraries are available.

[rshaffer61]

Go to Control Panel or Right click the main drive and then to Properties.
Check for a tab that says Hardware

[rshaffer61]

Two other methods to get to Device Manager in Win98

Starting Device Manager with a Mouse

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the System icon.
3. Click the Device Manager tab.

Back to the top
Starting Device Manager with the Keyboard

1. Press and hold the CTRL key while you press the ESC key.
2. Press the UP ARROW key to select Settings.
3. Press the RIGHT ARROW key to select Control Panel, and then press ENTER.
4. Use the arrow keys to select the System icon, and then press ENTER.

NOTE: If you do not see the System icon in Control Panel, select the View all the Control Panel icons setting on the left side of the Control Panel Window.
5. Press RIGHT ARROW to select the Device Manager tab.
6. Use the TAB key to select items in Device Manager.

[dirtypeach]

is this what you are looking for?

[rshaffer61]

Yep, now i need the exact make and model of your system.
Gateway is the manufacturer but there should be a make and model located on the case somewhere.
Is the system a desktop or laptop?

[dirtypeach]

It is a (GM) LP Mini Tower Performance 733 desktop computer.

[rshaffer61]

OK according to gateway we need the serial number on the tower to find the correct driver.
Located on the bottom or the back of the tower somewhere.

[dirtypeach]

SN: 0019768893

[rshaffer61]

OK I hope this works.
Go HERE and you should get a list of all the original drivers for your motherboard. From what I can tell you need the ones under the Motherboard area. There are two but the most important one you want is the Chipset driver

[dirtypeach]

Okay, I downloaded the two, transferred them to the desktop on the computer, then went to update the driver for the Ethernet Controller... and it doesn't work still. it says that the driver already installed is the best driver. Umm, what do I need to do?

[rshaffer61]

In Device Manager uninstall the network driver you have installed and then reboot. See if it will find it o it's own. If not and it installs the same driver with problems again then repeat and when asked to install the same driver point it to the driver you downloaded and see if it will use either of those.
The other option if this doesn't work is that the nic is dead and you may have to replace it with a addon card.

[rshaffer61]

Just a thought but in your original post you stated..

reinstalled Windows 98 with the original disc. Everything works great except for I can't connect to the internet.

What disk exactly did you use to install the system?
Was it a Gateway disk or a Microsoft Win 98 OS installation?
There should be a Gateway Installation disk and maybe even a Drivers disk for the system

[dirtypeach]

i used the gateway disc, then there are two drivers discs. I used and installed everything.