[craftypig]

My laptop will no longer go past the HP image screen, the only option showing on there is an F10=ROM based set-up. Its running on windows xp pro. I tried the AVG Anti-virus rescue CD but the DVD player doesn't work long enough for the CD to run. Can anyone help me with this problem please?

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Have you tried booting to Safe Mode, restart the computer or turn it off then on keep tapping the F8 Key. See if you can get to the Advanced Options Menu, if so use the arrow keys and select Last known Good configuration. Or a System restore.

When you say the DVD Player isn't running long enough, is the laptop shutting down at that point?

[zep516]

Have you tried booting to Safe Mode, restart the computer or turn it off then on keep tapping the F8 Key. See if you can get to the Advanced Options Menu, if so use the arrow keys and select Last known Good configuration. Or a System restore.

When you say the DVD Player isn't running long enough, is the laptop shutting down at that point?

[Macboatmaster]

What happended immediately before this error.
Have you installed any program.
Run any registry cleaner
Clicked on any pop-up telling you your computer was seriously infected and click here to clean or similar.

Try the suggestion in post 2 for LKG or Safe Mode I do not hold out a lot of hope of them working
and you will not, I think access System Restore from F8

Here is the full user, maintenacne and service guide for your computer
http://www.google.co...c2yjg2Q&cad=rja

Edited by Macboatmaster, 27 October 2010 - 04:33 PM.

[Macboatmaster]

Further to my last Press that F10 and select Tools menu, then select as below. Thia is from that manual.
Maintenance and Service Guide
Troubleshooting
Selecting from the Advanced Menu
Selecting from the Tools Menu

Tools Menu
Select
To Do This
Hard Drive Self Test
Run a quick comprehensive self test on hard
drives in the system

Edited by Macboatmaster, 27 October 2010 - 04:43 PM.

[craftypig]

Prior to the fault nothing unusual happened, I hadn't installed anything nor was I visiting any sites of questionable content or downloading anything. When I pressed the f10 key I was give several options to look at, security, tools, advanced options etc. I did the HDD check "quick" and "comprehensive" I checked the memory too, nothing was out of order (I wasn't given any report to say otherwise). On the odd occasion when the laptop has got passed the HP screen I have had a message telling me that the time and date were wrong, there has been a power surge on one of the hub ports and on the rare occasion when I have got as far as the desktop screen the cursor wont move. I tried using a mouse too but that didn't help either. The laptop doesn't have a floppy disc drive so that option wasn't available either. As for the DVD drive when I put the rescue CD in I can hear it spinning in the tray but then it just stops.

[Macboatmaster]

On the odd occasion when the laptop has got passed the HP screen I have had a message telling me that the time and date were wrong

Enter BIOS setup and correct the time and date.
If this has happened more than once there is every chance the CMOS battery is flat and a flat CMOS battery can cause all sorts of problems. Although the settings are on some laptops maintained by the laptop battery when the power is disconnected.

See this
http://www.laptoppar...os-rtc-battery/

HOWEVER the matter will be dealth with in relation to YOUR apecific computer in the manual - on the link I sent you.

Edited by Macboatmaster, 28 October 2010 - 04:24 AM.