[nerissa22]

Please always be patient while the program looks for various malware programs and ends them. .... What if I can't use task manager?. What do i do. my computer has become a crashing-restarting-machine. ..... I could not eneter in a safe mode nor run any programs. ...

Edited by sari, 31 October 2010 - 08:55 AM.
removed spam link

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Hi, welcome to Geeks to Go !
I'm Aaron and I will be helping you with your problem(s).

Before we start I need to mention a few things:

• Please post all the requested logs directly in your reply, do not attach or put them in Quote/Code boxes unless asked to.
• I recommend reading my instructions at least once before carrying them out, this will make sure you understand them before you start.
• Try to reply every one-two days, I'll try to do the same. At some point your computer will run better (hopefully ), but this doesn't mean all malware is removed so your system is still compromised and not working 100 % correctly.
  Therefore it's very important to keep following my instructions. I'll tell you when we are done.
• Please don't run any other malware removal tools/programs or follow other instructions that I didn't asked you to do.
• Don't post your logs at other forums! Analysing your logs takes a lot of time for us and that way you will put two or more helpers to work for nothing.
• It's important follow all instructions as told. If you have any questions, don't hesitate to ask!

Let's get to work now

Are you able to boot? (Even if you cannot run any other program.)

Please always be patient while the program looks for various malware programs and ends them

Did you try to use RKill?

What do i do. my computer has become a crashing-restarting-machine.

So you aren't able to boot? Is this due a malware removal program?
If you cannot boot hen please proceed with the following.

Just before the Windows loading screen appears, or just before your PC automatically restarts, press the F8 key to enter Advanced Boot Options.
Do you see this option “Disable automatic restart on system failure” on that list? If possible, select it and press [ENTER]



Now your computer won't keep restarting but show you the BSOD instead. Please post the description, the Windows STOP message and the filename in your next reply (it's possible they aren't all displayed, just post what you can):



Greetings
Maser00

[Aaron]

Hi, welcome to Geeks to Go !
I'm Aaron and I will be helping you with your problem(s).

Before we start I need to mention a few things:

• Please post all the requested logs directly in your reply, do not attach or put them in Quote/Code boxes unless asked to.
• I recommend reading my instructions at least once before carrying them out, this will make sure you understand them before you start.
• Try to reply every one-two days, I'll try to do the same. At some point your computer will run better (hopefully ), but this doesn't mean all malware is removed so your system is still compromised and not working 100 % correctly.
  Therefore it's very important to keep following my instructions. I'll tell you when we are done.
• Please don't run any other malware removal tools/programs or follow other instructions that I didn't asked you to do.
• Don't post your logs at other forums! Analysing your logs takes a lot of time for us and that way you will put two or more helpers to work for nothing.
• It's important follow all instructions as told. If you have any questions, don't hesitate to ask!

Let's get to work now

Are you able to boot? (Even if you cannot run any other program.)

Please always be patient while the program looks for various malware programs and ends them

Did you try to use RKill?

What do i do. my computer has become a crashing-restarting-machine.

So you aren't able to boot? Is this due a malware removal program?
If you cannot boot hen please proceed with the following.

Just before the Windows loading screen appears, or just before your PC automatically restarts, press the F8 key to enter Advanced Boot Options.
Do you see this option “Disable automatic restart on system failure” on that list? If possible, select it and press [ENTER]



Now your computer won't keep restarting but show you the BSOD instead. Please post the description, the Windows STOP message and the filename in your next reply (it's possible they aren't all displayed, just post what you can):



Greetings
Maser00

[Aaron]

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