[Amlak]

By the way, what's the initial problem?

When you say that the computer won't start, what do you mean exactly?

[Advertisements]

can type in ''NAME OF PROGRAM in task manager. what to type ed campion

[edpro]

can type in ''NAME OF PROGRAM in task manager. what to type ed campion

[Amlak]

I need to know what the problem is exactly. Are you able to get to the desktop in normal mode? What exactly is the problem?

[edpro]

no the computer will not start. Thanks a lot for your help. what could I type in "program to look for" in tASk manager

[Amlak]

Let's try the System Restore thing.

On your keyboard, hold the Windows button and then press R. The Run dialog box will appear. Type Restore.

[edpro]

only have rect box and task mgr underneath that have (desktop in safemode) do not know what window "button means"

[Amlak]

Look at your keyboard. Forget the screen for now.

On the keyboard, there is a special button with the Windows logo on it (usually in the lower left). That would be the Windows key. I want you to hold it and then press R (while holding the Windows key).

[Amlak]

If you're finding it hard, go to Command Prompt and type:

Restore

[edpro]

nothing happens.Thanks

[Amlak]

nothing happens.Thanks

What about

rstrui.exe

Type the above in Command Prompt

[edpro]

yes making progress restore box came up went to system properties...dialogue box asks computer decs..
ten what? ( to reneme computer. click change


could not type anything in rect box

[Amlak]

Step by step.

Follow the link below:

http://bertk.mvps.or...estoresysv.html

Where are you up to?

[edpro]

opened the link you sent. You are right this is the place I want to be. the page that resulted from rstrui command is :
it says no restore point has been created on dick click syst prop which gave me the screen I just id

will not allow me to type anything in box. I could rename computer.??

[Amlak]

It seems like you won't be able to restore from a previous restore point. So I guess we have to fix the problem ourselves.

Here's what I want you to do next. Follow the instructions very carefully. If you have a question, stop and ask before you continue.

Restart your computer.

Right before the Windows Vista logo screen appears, keep pressing F8 repeatedly till you get a list of options.

Do you have System Recovery Options listed?

I'll stop here for now and wait for you to reply.

[edpro]

pressed wrong key and a partial message might have been sent.. UNDER sys prop (start up and rec write debugging info(kernel memory dump,and dump file) Dump file (%System Root%\memory.Dmp

beneath Check in box for overwrite any existing file tehn ok or cancel