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BSOD on Windows 7

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Started getting the BSOD on a Windows 7 Ultimate desktop several days ago.. Computer was semi-rebuilt by MicroCenter just prior to Thanksgiving (after sitting on their bench for 1.5 months waiting for Gigabyte to return the motherboard.. Was originally built in July '09 by MicroCenter.

The motherboard had to be sent back to Gigabyte for repair (3 year warranty)and both the Video Card & power supply were replaced (computer is on a commercial APC SmartUPS 1400 at all times).

They did not re-install the operating system, and when first booted, the computer was as it was before it crashed in September.. So just finished updating all the various software programs that now showed updates available.. Checked for new drivers and system didn't indicate any needed (did originally have problems with the original Nvidia video card, but upgraded to a newer more powerful card as I also got a new 23" monitor).

Since I have no idea of what is causing the problem or how to fix, I'm posting both a BlueScreenView and a HijackThis log, hoping you'll be able to figure out what the problem is and how I can fix it..


BlueScreenView log:

Top Pane Info
Dump File : 123110-26488-01.dmp
Crash Time : 12/31/2010 2:09:36 PM
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8d0c1e2d
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+5b48
File Description : Network I/O Subsystem
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\123110-26488-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600

Lower Pane Info
Filename : NETIO.SYS
Address In Stack : NETIO.SYS+5b48
From Address : 0x8cdaa000
To Address : 0x8cde8000
Size : 0x0003e000
Time Stamp : 0x4a5bbf63
Time String : 7/13/2009 4:12:35 PM
Product Name : Microsoft® Windows® Operating System
File Description : Network I/O Subsystem
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\drivers\NETIO.SYS

Filename : tcpip.sys
Address In Stack : tcpip.sys+e9d98
From Address : 0x8d03b000
To Address : 0x8d184000
Size : 0x00149000
Time Stamp : 0x4c15a3db
Time String : 6/13/2010 8:36:59 PM
Product Name : Microsoft® Windows® Operating System
File Description : TCP/IP Driver
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\drivers\tcpip.sys

HijackThis Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:36:57 PM, on 12/31/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
C:\Program Files\Process Lasso\processgovernor.exe
C:\Program Files\CleanMem\mini_monitor.exe
C:\Program Files\Process Lasso\processlasso.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files\NetWorx\networx.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Trend Micro\RUBotted\TMRUBottedTray.exe
C:\Program Files\Spyware Doctor\BDT\FGuard.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Zentimo\Zentimo.exe
C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\AccountLogon\AccountLogon.exe
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Program Files\TrayIt!\trayit_4_6_5_5\TrayIt!.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: PC Tools Browser Guard - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\FRESHD~1\FRESHD~2\fdcatch.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: dTPodcastBHO - {65134FDF-F8A5-4B3D-91D9-CDF273CFD578} - C:\Program Files\Common Files\doubleTwist\IEPodcastPlugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: FlashGetBHO - {b070d3e3-fec0-47d9-8e8a-99d4eeb3d3b0} - C:\Users\Joanna\AppData\Roaming\FlashGetBHO\FlashGetBHO3.dll
O2 - BHO: BywifiBHO - {C4743D3E-20D7-4B52-84F2-5E4E277B2D82} - C:\Program Files\Bywifi\bywifiie.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: StExBar - {367D8B32-F9FD-474b-8E65-9E521F35DE99} - C:\Program Files\StExBar\StExBar.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
O3 - Toolbar: FreshDownload Bar - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - C:\PROGRA~1\FRESHD~1\FRESHD~2\fdiebar.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
O3 - Toolbar: QT Tab Standard Buttons - {d2bf470e-ed1c-487f-a666-2bd8835eb6ce} - mscoree.dll (file missing)
O3 - Toolbar: QT TabBar - {d2bf470e-ed1c-487f-a333-2bd8835eb6ce} - mscoree.dll (file missing)
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe -expressboot
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [NetWorx] "C:\Program Files\NetWorx\networx.exe" /auto
O4 - HKLM\..\Run: [itype] "c:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [TMRUBottedTray] "C:\Program Files\Trend Micro\RUBotted\TMRUBottedTray.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools Security\pctsGui.exe" /hideGUI
O4 - HKLM\..\Run: [PCTools FGuard] C:\Program Files\Spyware Doctor\BDT\FGuard.exe
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKCU\..\Run: [Zentimo xStorage Manager] C:\Program Files\Zentimo\Zentimo.exe /startup
O4 - HKCU\..\Run: [SmartRAM] "C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe" /m
O4 - HKCU\..\Run: [SlySoft.Bumblebee] C:\Users\Joanna\AppData\Roaming\SlySoft\bumblebee.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [AccountLogon] C:\Program Files\AccountLogon\AccountLogon.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [DriverMax_RESTART] "C:\Program Files\Innovative Solutions\DriverMax\devices.exe" -RESTART
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: TrayIt!.lnk = C:\Program Files\TrayIt!\trayit_4_6_5_5\TrayIt!.exe
O4 - Global Startup: Secunia PSI Tray.lnk = C:\Program Files\Secunia\PSI\psi_tray.exe
O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: AccountLogon - C:\Windows\al-popup-joanna.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: Download all by FlashGet3 - C:\Users\Joanna\AppData\Roaming\FlashGetBHO\GetAllUrl.htm
O8 - Extra context menu item: Download by FlashGet3 - C:\Users\Joanna\AppData\Roaming\FlashGetBHO\GetUrl.htm
O8 - Extra context menu item: Free YouTube Download - C:\Users\Joanna\AppData\Roaming\DVDVideoSoftIEHelpers\youtubedownload.htm
O8 - Extra context menu item: Free YouTube to Mp3 Converter - C:\Users\Joanna\AppData\Roaming\DVDVideoSoftIEHelpers\youtubetomp3.htm
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
O9 - Extra button: Download with YouTube Clip Extractor - {b3a7fcb6-aa3f-4c37-8a5b-9dee520155bc} - C:\Program Files\YouTube Clip Extractor\ClipExtractor.exe
O9 - Extra button: FreshDownload - {B441295A-CF58-496F-BD42-006E4A891CC9} - C:\Program Files\FreshDevices\FreshDownload\fd.exe
O9 - Extra button: Bywifi: Video Downloader - {09E90109-A9AA-4980-BCEF-76F8D924E902} - C:\Program Files\Bywifi\bywifici.exe (HKCU)
O9 - Extra 'Tools' menuitem: Bywifi: Video Downloader - {09E90109-A9AA-4980-BCEF-76F8D924E902} - C:\Program Files\Bywifi\bywifici.exe (HKCU)
O9 - Extra button: AccountLogon - {1CB13C88-96B6-11d6-9AF5-D12D26EE1F36} - C:\Windows\al-popup-joanna.html (HKCU)
O9 - Extra 'Tools' menuitem: AccountLogon - {1CB13C88-96B6-11d6-9AF5-D12D26EE1F36} - C:\Windows\al-popup-joanna.html (HKCU)
O9 - Extra button: Flash - {43CF38F3-5AEC-45a3-AD31-04EB06E9C6CA} - C:\Program Files\UnH Solutions\Flash Saving Plugin\FlashSButton.dll (HKCU)
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O15 - Trusted Zone: http://software.kuaiche.com
O15 - Trusted Zone: http://*.secunia.com
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
O23 - Service: APC PBE Agent (APCPBEAgent) - APC - C:\Program Files\APC\PowerChute Business Edition\agent\pbeagent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: Game Jackal Server (GJService) - Unknown owner - C:\Program Files\SlySoft\Game Jackal v4\Server.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Nakido - Nakido - C:\Program Files\Nakido\nakido.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Trend Micro RUBotted Service (RUBotted) - Trend Micro Inc. - C:\Program Files\Trend Micro\RUBotted\TMRUBotted.exe
O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2011b\RpcAgentSrv.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools Security\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools Security\pctsSvc.exe
O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files\Secunia\PSI\PSIA.exe
O23 - Service: Secunia Update Agent - Secunia - C:\Program Files\Secunia\PSI\sua.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\PC Tools Security\TFEngine\TFService.exe
O23 - Service: Zentimo Assistant (ZentimoService) - Unknown owner - C:\Program Files\Zentimo\ZentimoService.exe

End of file - 14175 bytes

Edited by Joleca, 01 January 2011 - 08:31 PM.

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Bumping up... still need help on this one..

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Bumping up again..

Asked for help 5 days ago, and still no reponse.. I see multiple posts get answered and needed help is given within hours after the original post.. I still have a problem and still need help.

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I see that you have posted this on at least 4 other websites which is why you might not be receiving help. It's very difficult to help someone when you have the proverbial "too many cooks in the kitchen". Additionally, not everyone here knows everything about all aspects of computing, so it might be a while until someone that can help logs on.

I see from one of your other threads that this all began after you upgraded uTorrent.

Was running 2.1, Build 19702 with no problems on the computer.. Received notice from a forum that my client was outdated & now blocked and I needed to upgrade..

First, tried the newest 3.0, Build 23983 and had BSOD before I could even finish adding the new torrent.

Backed up to 2.2.1 Build 23984, and BSOD within seconds of starting the client.

Backed up to 2.2 Build 23774, and again, BSOD within seconds.

Finally backed up to previous official release 2.04 Build 22967 and the client ran for a minute or 2 (thought it was working) and then again BSOD.

I also see that you were receiving help on that forum, but decided not to follow the persons advice that was attempting to help you. Have you followed his advice and removed the recommended software and updated your network card drivers? I would also recommend that you uninstall all versions of uTorrent, since that seemed to be the catalyst for the problem.

Edited by Spyderturbo007, 04 January 2011 - 01:29 PM.

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former PCTools 2011 User

former PCTools 2011 User

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I used PC Tools 2010 (on three PCs with 2 with Windows XP and 1 with Vista)and had no problems at all. Then I was offered to UPGRADE to the 2011 version; what a disaster!!!!

I followed ALL of the prompts during the upgrade and rebooted as instructed. UNFORTUNATELY, the 2011 UPGRADE allowed over 6 Trojan viruses to attack my computer (even after additional Full Scans & Intelli Scans).

The 1st reboot allowed my Start Menu and Desktop to be compromised (disappeared). Then, I could only use the Windows Task Mgr. to access ANYTHING. Even the Restore feature was destroyed.

Finally, after the last Update (of 3 since the Upgrade), MY SYSTEM rebooted to a blue screen that read:
STOP FATAL ERROR. I now have to rebuild my pc from scratch!!!

PC Tools Tech Support acknowledged that there is a PROBLEM with 2011 Spyware w/ Antirus. Back to Norton's I go!!!
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