My girlfriend's computer seems to be infected with something that I cannot get rid of. When you start it, after logging in, I keep getting an Office Genuine Advantage problem dialog box, and Mozilla Firefox isn't allowed to access the internet, nor is my AVG Anti-Virus or my SpyBot S&D antispyware, or any other, non-IE application that tries to access the internet. Her IE comes up with this weird home page, Viewpoint, and when you type in an address like www.geekstogo.com, it says you're not online and then after you click on the connect now, it goes on, but won't let the links on your pages work, either. Another recurrent installation box, with Status in the Title Bar, says "The feature you are trying to use is on a CD-ROM or other removable disk that is not available." and instructs you to "Insert the 'Status' disk (which I don't know of or have) and click OK. The typing box in the recurrent and persistent box has "Use source:" over it, and there is always a "1" in the first character space of the typing box. I've tried repairing the Windows XP installation several times, and unfortunately, my Windows 7 Professional 64-bit OS installation disk supposedly cannot upgrade a Windows XP OS. I want to save all her files on her hard drives, such as her pictures, etc, and the programs I have installed for her, but if I have to, I can re-install the programs for the most part. Can anyone help me get rid of these popup boxes for installations and also get access to the internet for programs other than IE?
I'm posting on my own laptop, because now even IE won't launch. I've reinstalled Windows, but I am about ready to try and copy her files and wipe the hard drive clean.
Edited by rosejo, 01 January 2011 - 12:56 PM.