[rosejo]

My girlfriend's computer seems to be infected with something that I cannot get rid of. When you start it, after logging in, I keep getting an Office Genuine Advantage problem dialog box, and Mozilla Firefox isn't allowed to access the internet, nor is my AVG Anti-Virus or my SpyBot S&D antispyware, or any other, non-IE application that tries to access the internet. Her IE comes up with this weird home page, Viewpoint, and when you type in an address like www.geekstogo.com, it says you're not online and then after you click on the connect now, it goes on, but won't let the links on your pages work, either. Another recurrent installation box, with Status in the Title Bar, says "The feature you are trying to use is on a CD-ROM or other removable disk that is not available." and instructs you to "Insert the 'Status' disk (which I don't know of or have) and click OK. The typing box in the recurrent and persistent box has "Use source:" over it, and there is always a "1" in the first character space of the typing box. I've tried repairing the Windows XP installation several times, and unfortunately, my Windows 7 Professional 64-bit OS installation disk supposedly cannot upgrade a Windows XP OS. I want to save all her files on her hard drives, such as her pictures, etc, and the programs I have installed for her, but if I have to, I can re-install the programs for the most part. Can anyone help me get rid of these popup boxes for installations and also get access to the internet for programs other than IE?

I'm posting on my own laptop, because now even IE won't launch. I've reinstalled Windows, but I am about ready to try and copy her files and wipe the hard drive clean.

Please help!

Edited by rosejo, 01 January 2011 - 12:56 PM.

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Hi lets have a quick look at the files and registry on her system - but first we will conduct a quick scan for a probable cause

Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
• Extract its contents to your desktop.
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
  
  
  
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
  
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  
  
  
  
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
  
  
  
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
• If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

THEN

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  
  
  
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

[Essexboy]

Hi lets have a quick look at the files and registry on her system - but first we will conduct a quick scan for a probable cause

Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
• Extract its contents to your desktop.
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
  
  
  
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
  
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  
  
  
  
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
  
  
  
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
• If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

THEN

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  
  
  
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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