[MARIEWILL]

Hi there

I got a virus on my computer Friday called System tool..Checked the net (from another computer in our home) to see how to remove this and 1 suggestion was to start in safe mode. Cant even do that all it does it make a beeping noise.
Help!!! How do I get this virus off my computer???

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Hello MARIEWILL and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Step 1

If you are using another PC to access internet and download tools then do this step. Otherwise skip it.

We will need clean PC and USB memory to download and transfer tools to infected PC. First we need to disinfect your USB memory so you can transfer files and not get infected.

Do this on the clean computer:

• 1 - Flash Drive Disinfector
  Download Flash_Disinfector.exe by sUBs from here and save it to your desktop.
  
• Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
• The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
• Wait until it has finished scanning and then exit the program.
• Reboot your computer when done.
  
  Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you run it. Don't delete this folder...it will help protect your drives from future infection.

Step 2

Download RogueKiller to your desktop

• Quit all running programs
• For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
• When prompted, type 1 and validate
• The RKreport.txt shall be generated next to the executable.
• If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

Please post the contents of the RKreport.txt in your next Reply.

Step 3

Please don't forget to include these items in your reply:

• RogueKiller log

It would be helpful if you could post each log in separate post

[maliprog]

Hello MARIEWILL and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Step 1

If you are using another PC to access internet and download tools then do this step. Otherwise skip it.

We will need clean PC and USB memory to download and transfer tools to infected PC. First we need to disinfect your USB memory so you can transfer files and not get infected.

Do this on the clean computer:

• 1 - Flash Drive Disinfector
  Download Flash_Disinfector.exe by sUBs from here and save it to your desktop.
  
• Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
• The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
• Wait until it has finished scanning and then exit the program.
• Reboot your computer when done.
  
  Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you run it. Don't delete this folder...it will help protect your drives from future infection.

Step 2

Download RogueKiller to your desktop

• Quit all running programs
• For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
• When prompted, type 1 and validate
• The RKreport.txt shall be generated next to the executable.
• If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

Please post the contents of the RKreport.txt in your next Reply.

Step 3

Please don't forget to include these items in your reply:

• RogueKiller log

It would be helpful if you could post each log in separate post

[MARIEWILL]

how do i get into safe mode? I tried the f12 key at startup and it wouldnt give me a boot menu prompt.I do have a cd called avira but it will not run at start up either.

Edited by MARIEWILL, 17 March 2011 - 09:46 PM.

[maliprog]

Hi MARIEWILL,

I never told you to start in Safe mode. Start your windows normally and try to run RogueKiller as described above.

[maliprog]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.