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Good morning all. First time here, hope I am on the right track. Tried search but it wants words more than 3 characters.

Running housecall virus scanner. It came up with this virus:


The path is:


Housecall gives the message: Can not Access

When I try manuelly to remove it, I get the message: Windows is currently using this application, access denied.

Any suggestions on how to get rid of it.

Thanks for your help.

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Retired Tech

Retired Tech

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Try booting to safe mode then removing

Click start then run then type msconfig then press enter then start up to check if it is there, if so remove tick, reboot to safe mode and remove
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Try this:

Download Killbox from http://www.downloads...org/KillBox.zip.

Unzip it and run it.

Paste the following path into the box:


Tick the box that says

"End Explorer Shell while deleting"

Then click the button with the white "X" in a red backround.

Your desktop may disapear. This is normal.

Now check to see if the file is still there.

Post back with the results and any problems.

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