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Laptop has Virus I can't find!


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#1
KathyKolo

KathyKolo

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My laptop has been acting up lately with various symptoms. I am fairly confident it is a virus but I can't find it and my Norton Antivirus scans come back with nothing.

some of the symptoms:
Continually getting a Generic Win32 Process error which sometimes ties up the system and all I can do is hard boot.

Getting the following SVChost.exe application error message pop up: "The Instruction at 0x7c922235 referenced memory at 0x00000000. The memory could not be "read"

I have Windows Defender installed and I am not able to download any updates.

My Windows Security Alerts says Virus Protection not found but I have Norton Antivirus installed. I've never had that message before a couple days ago.

Having problems with Mozilla Firefox redirects

When I try to log out or shut down the laptop it locks up and I am forced to hit the power button to shut it down.

Any help would be appreciated! I am usually good about finding the problem but this one has me stumped.

Thanks!
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#2
RKinner

RKinner

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Download OTL from
http://www.geekstogo...timers-list-it/
and Save it to your desktop.

Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
Posted Image

On completion of the scan (Note if the Fix button is enabled and tell me) click save log, save it to your desktop and post in your next reply
Posted Image


Ron
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#3
KathyKolo

KathyKolo

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Thank you for your reply. Since posting this I did more research in other forums and I think I was able to resolve my problem. My PC seems to be working normally again.

Thanks again!
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