This seems like a serious virus. Is it? How did it get past her Symantec?
I haven't been here before so just tell me what you need and I'll do my best to supply it.
New update: I downloaded and ran symantec's FixTDSS.exe and it reported "Infected MBR". I chose Repair and the tool reported the repair was successful. I then did a live update which pulled in many new definitions and ran a complete scan.
Do I need to do anything else or is the computer now clean?
Thanks for you help!
Edited by datman, 18 June 2011 - 06:51 AM.