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[SID: 23621] System Infected: Tidserv Activity detected

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I am helping a friend with her computer. She says she gets random blue screens and it sometimes doesn't reboot but eventually does. I've had it running for a little while and saw the Tidserv pop-up from Symantec. I haven't experienced a blue screen yet.

This seems like a serious virus. Is it? How did it get past her Symantec?

I haven't been here before so just tell me what you need and I'll do my best to supply it.

New update: I downloaded and ran symantec's FixTDSS.exe and it reported "Infected MBR". I chose Repair and the tool reported the repair was successful. I then did a live update which pulled in many new definitions and ran a complete scan.

Do I need to do anything else or is the computer now clean?

Thanks for you help!

Edited by datman, 18 June 2011 - 06:51 AM.

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