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Laptop is Dead In the Water


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#1
urdadinatoaster

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Gentlemen, I have yet another perplexing issue. My laptop is completely crippled. No basic functions are working, such as updating software, recognizing devices, administrative properties are error ridden, etc. (From what I can gather I am able to install software, but it MUST already be up to date.)

I purchased this laptop with Geek Squad's Black Tie 3 year warranty and asked them for help. One of their associates mentioned it may be a sort of drive virus, and essentially told me I was SOL and c couldn't help me.

I was somewhat surprised to hear this considering, after a previous virus scare that destroyed my web browsing, I run two virus and malware detection programs. I just booted my system up last night and noticed my user file was empty but for two .dll files. I would say screw it and cut my losses by reformatting, but the laptop came with Windows 7 preinstalled, so I don't have any discs. So that's not going to work.

Is there anything I can try? You gents have never let me down before.

Thanks,
-Will
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#2
urdadinatoaster

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I should note that even confirmation that there is nothing I can do aside from buying the OS disks or a new laptop will be greatly appreciated.
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#3
urdadinatoaster

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If it helps anyone, I've determined it is most likely a DoS virus.
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#4
ZaRMan

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Look, we can't help with virus removal on this forum (in accordance to the TOU) that should be posted in the appropriate forum to be handled by the experts. However, I'd like to ask if you have another system running the same operating system as the laptop that is giving you trouble?
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#5
Ztruker

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What is the make and model number of the laptop?

Almost all come with a recovery partition on the hard drive that you can access via the Start menu or a Fn key at boot.

Backup your data and restore it to it's factory new condition using the recovery partition.

Also, did you create a set of recovery DVDs? It should be an option from the Start Menu.
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