[chili fries]

I have a Dell Inspiron 1420 laptop running 32 bit Vista SP 1 and am having problems playing video. When I try to play certain video files on WMP or VLC they don't play smoothly at all, constantly freezing. This seems to happen with all .mov files (played on quicktime or VLC), some larger WMV files and large mp4 files. It also affects Silverlight video I watch online.


I had this problem a year ago and I think I solved it by changing ffdshow settings. Unfortunately my ffdshow got uninstalled and things went haywire again. I tried installing it again but that didn't work. I tried the instacodec pack and that didn't work. I got an Xvid error when I opened a folder with video thumbnails so I installed the Xvid 1.3.2 codec and that stopped the error message but still didn't solve my problem. I uninstalled and re-installed Silverlight. Right now I've removed all the codecs from my computer and I still have the problem. It's very frustrating. Any help would be greatly appreciated.


Not sure if this helps but I used the WMP Technical Support Information function to get the info about what codecs are still installed:


Video Codecs

Type Name Format Binary Version
ICM Microsoft RLE MRLE msrle32.dll 6.0.6000.16386
ICM Microsoft Video 1 MSVC msvidc32.dll 6.0.6001.18000
ICM Microsoft YUV UYVY msyuv.dll 6.0.6000.16386
ICM Intel IYUV codec IYUV iyuv_32.dll 6.0.6000.16386
ICM Toshiba YUV Codec Y411 tsbyuv.dll 6.0.6000.16386
ICM Cinepak Codec by Radius cvid iccvid.dll 1.10.0.12
DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2 mp4sdecd.dll 11.0.6001.7000
DMO WMV Screen decoder DMO MSS1, MSS2 wmvsdecd.dll 11.0.6001.7000
DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVP, WVP2, WMVR, WMVA, WVC1 wmvdecod.dll 11.0.6001.7000
DMO WMV9 Advanced Profile Decoder WVC1 wvc1dmod.dll 10.0.0.1218
DMO Mpeg43 Decoder DMO mp43, MP43 mp43decd.dll 11.0.6001.7000
DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 mpg4decd.dll 11.0.6001.7000
MPEG/DVD Filters

Type Name Binary Version
video MainConcept MPEG Video Decoder mcdsmpeg.ax 1.0.0.73
video CyberLink Video/SP Decoder (MD3) CLVSD.ax 6.0.0.3827
video Microsoft MPEG-2 Video Decoder msmpeg2vdec.dll 11.0.6001.7000
video CyberLink Video/SP Decoder (ShEX) CLImageVSD.ax 6.0.0.1625
video MPC - MPEG-2 Video Decoder (Gabest) Mpeg2DecFilter.ax 1.1.796.0
video CBVA DMO wrapper filter cbva.dll 6.0.6001.18000
audio AC3Filter ac3filter.cpl 1.0.1.0
audio CyberLink Audio Wizard CLAudWizard.ax 1.0.0.1215
audio MainConcept MPEG Audio Decoder mcdsmpeg.ax 1.0.0.73
audio Microsoft MPEG-1/DD Audio Decoder msmpeg2adec.dll 11.0.6001.7000
audio CyberLink Audio Decoder (MD3) CLAud.ax 6.1.0.4211

Edited by chili fries, 27 July 2011 - 01:59 PM.

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Hi chili fries sorry you have been waiting for assistance, first thing I notice is that you do not have Vista SP2, installing this may automatically resolve the issue as well as improving system security and providing other hotfixes.
Check that you have the latest video drivers @ http://support.dell....n&catid=&impid=
There is also a BIOS update for the integrated video chip http://support.dell....1&fileid=264350 only do this if the two options above do not work.
The 128MB integrated video chip relies on sharing system Ram so having the max 4GB would also help in the future.

[phillpower2]

Hi chili fries sorry you have been waiting for assistance, first thing I notice is that you do not have Vista SP2, installing this may automatically resolve the issue as well as improving system security and providing other hotfixes.
Check that you have the latest video drivers @ http://support.dell....n&catid=&impid=
There is also a BIOS update for the integrated video chip http://support.dell....1&fileid=264350 only do this if the two options above do not work.
The 128MB integrated video chip relies on sharing system Ram so having the max 4GB would also help in the future.

[chili fries]

Thanks for the reply phillpower. I fixed my video issue by myself this morning. It was some kind of compatibility problem with Max MSP software (it's a music creating software). Once I uninstalled Max everything was fixed. Now my computer is running perfectly again and I'm only going to use Max on another computer.

I have tried and tried to install SP2 and all the other Windows updates I have missed but it just won't work. I'm not the only one who has had this problem, as this thread shows:

My link

Here is the relevant info from that thread:

Check and see if KB933246 is installed on your computer, if it is remove it.

If you don't want to remove it, or if it is not installed, as was my case, inport the following registry key:


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Publishers\{51bd93ee-1739-4261-b8e8-67970423a2a0}]
@="Microsoft-Windows-BitLocker-DrivePreparationTool"
"ResourceFileName"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,\
00,69,00,6c,00,65,00,73,00,25,00,5c,00,42,00,69,00,74,00,4c,00,6f,00,63,00,\
6b,00,65,00,72,00,5c,00,42,00,64,00,65,00,43,00,66,00,67,00,4c,00,6f,00,67,\
00,2e,00,64,00,6c,00,6c,00,00,00
"MessageFileName"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,\
69,00,6c,00,65,00,73,00,25,00,5c,00,42,00,69,00,74,00,4c,00,6f,00,63,00,6b,\
00,65,00,72,00,5c,00,42,00,64,00,65,00,43,00,66,00,67,00,4c,00,6f,00,67,00,\
2e,00,64,00,6c,00,6c,00,00,00
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Publishers\{51bd93ee-1739-4261-b8e8-67970423a2a0}\ChannelReferences]
"Count"=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Publishers\{51bd93ee-1739-4261-b8e8-67970423a2a0}\ChannelReferences\0]
@="Microsoft-Windows-BitLocker-DrivePreparationTool/Admin"
"Id"=dword:00000010
"Flags"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Publishers\{51bd93ee-1739-4261-b8e8-67970423a2a0}\ChannelReferences\1]
@="Microsoft-Windows-BitLocker-DrivePreparationTool/Operational"
"Id"=dword:00000011
"Flags"=dword:00000000

After I imported the key I booted with only the Microsoft services running and ran the KB947821.

I installed both SP2 and IE8!

..................

I resolved my issue by doing the following:



Downloaded the stand-alone Windows Vista SP 2 (32-bit)
After reading Rohna's post; I exported HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT to file.
Deleted HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT node from registry
Rebooted
Ran MSConfig from Start menu.
Disabled all non-essential (anything that wasn't Microsoft, network adapter, video display, mouse related) services from both from start-up and Services tabs.
Rebooted
Installed the stand-alone sp 2, from Step 1 - success!
Rebooted
Ran windows updates, installed all recommended updates, including IE 8.
Rebooted
Opened MSConfig from the start menu and enabled all services which were disabled in step 5.
These should be evident if you sort by Date Disabled.
Rebooted.

I imported the registry keys in the first part of the thread using notepad and tried to install SP2 again but it still failed. I'm not the most computer literate person, so I'm not sure exactly how to execute all the other steps in the posts I quoted. If you could help me with that I'd appreciate it (or do I need to start a thread in another subforum for that?).

[phillpower2]

I am glad to hear you have resolved the video issue and thanks for sharing the solution
For the SP2 issue try running http://www.microsoft...ang=en&id=17754 first then download SP2 from http://www.microsoft...s.aspx?id=16468 (this may not work if you have previously had a version of SP2 installed)
Hopefully this will sort the issue,


EDIT: Links repaired.

Edited by phillpower2, 01 August 2011 - 02:58 PM.

[chili fries]

I am glad to hear you have resolved the video issue and thanks for sharing the solution
For the SP2 issue try running http://www.microsoft...ang=en&id=17754 first then download SP2 from http://www.microsoft...s.aspx?id=16468 (this may not work if you have previously had a version of SP2 installed)
Hopefully this will sort the issue,

Neither of those links work for me. I've never had SP2 installed. All of my Windows updates have failed for the last few years on this computer.

[chili fries]

I am glad to hear you have resolved the video issue and thanks for sharing the solution
For the SP2 issue try running http://www.microsoft...ang=en&id=17754 first then download SP2 from http://www.microsoft...s.aspx?id=16468 (this may not work if you have previously had a version of SP2 installed)
Hopefully this will sort the issue,


EDIT: Links repaired.

I had tried this before but I just tried again and it failed again. It gave me the same error message, ERROR_EVT_CONFIGURATION_ERROR(0x80073aa2). It's the error that is discussed in the thread I linked above.

[phillpower2]

Neither of those links work for me. I've never had SP2 installed. All of my Windows updates have failed for the last few years on this computer.

This may be the cause of the issue, do you have the original Vista DVD and if so what product is it home premium, ultimate etc and was SP1 kept up to date, you must get and keep windows up to date or the OS will become corrupt, the system will have security risks and you will miss out on any available hotfixes, to check for updates;

1.Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update.
2.In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
3.If any updates are found, click Install updates. If you are prompted for an administrator password or confirmation, type the password or provide confirmation
More information available @ http://windows.micro...-is-up-to-date.
If the OS has become corrupt you may have to do a repair installation, this is the reason why I asked if you have the original Vista DVD as it will be needed it will also be needed if you were to attempt slipstreaming SP2.
For now I suggest getting windows up to date manually, this will take some time but is the only way SP2 will install as it relies on some earlier updates so if they are not there the SP2 install will fail.
Some information on slipstreaming the earlier SP1 should it be required http://technet.micro...indows/bb738089

[chili fries]

Something caused my updates to start failing a long time ago and since then they have all failed. It failed when I just tried checking for updates again, like it has over and over. Obviously I'm not the only person to have this problem, as it seems like it's endemic to some Dells. It doesn't seem to have an obvious solution, that's why I posted the link to the thread where people seemed to have solved the problem.