[PamelaAnn]

Hi:
My Dell won't boot. I get the message Isass.exe error and then the page turns black when I click ok. Don't know how to fix it. Please help!
Pam

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Hello PamelaAnn and welcome to GeeksToGo

I'm Homburg and I'm going to help you fix your problem.

Note that I'm currently in training and my posts have to be approved by an expert before I reply.

• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  
• Please do not try to fix anything without being asked
  
• Please continue to follow my instructions until I tell you your machine is clean. Absence of symptoms does not mean that everything is clear.
  
• I suggest you print or save any instructions I give you for easy reference. We may be using Safe mode and you will not always be able to access this thread.
  
• I am currently reviewing your logs.

[Homburg]

Hello PamelaAnn and welcome to GeeksToGo

I'm Homburg and I'm going to help you fix your problem.

Note that I'm currently in training and my posts have to be approved by an expert before I reply.

• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  
• Please do not try to fix anything without being asked
  
• Please continue to follow my instructions until I tell you your machine is clean. Absence of symptoms does not mean that everything is clear.
  
• I suggest you print or save any instructions I give you for easy reference. We may be using Safe mode and you will not always be able to access this thread.
  
• I am currently reviewing your logs.

[Homburg]

Hello,

We need to burn a CD on a clean PC so we can run your infected PC outside of Windows.

Please print these instructions and follow them:

• On the clean computer:
• Download OTLPEStd.exe to your desktop
• Ensure that you have a blank CD in the drive
• Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD
  
  
  On the infected computer.
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the CD needs to detect your hardware and load the operating system.
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Double-click on the OTLPE icon.
• Select the Windows folder of the infected drive if it asks for a location
• When asked "Do you wish to load the remote registry", select Yes
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
• OTL should now start. Change the following settings.
  • Change Drivers to All
  • Change Standard Registry to All
  
  Under the Custom Scan box paste this in If you're unable to access the internet on the infected PC then use a USB stick to copy and paste
  
  

  /md5start
  eventlog.dll
  netlogon.dll
  cngaudit.dll
  sceclt.dll
  ntelogon.dll
  logevent.dll
  iaStor.sys
  nvstor.sys
  atapi.sys
  IdeChnDr.sys
  viasraid.sys
  AGP440.sys
  vaxscsi.sys
  nvatabus.sys
  viamraid.sys
  volsnap.sys
  nvata.sys
  nvgts.sys
  iastorv.sys
  ViPrt.sys
  ahcix86.sys
  nvstor32.sys
  ahcix86s.sys
  nvrd32.sys
  Isass.exe
  userinit.exe
  explorer.exe
  winlogon.exe
  ntoskrnl.exe
  /md5stop
  %SYSTEMDRIVE%\*.*
  %systemroot%\*. /mp /s
  %systemroot%\System32\config\*.sav

  
  
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to your USB drive if you do not have internet connection on this system.
• Confirm that it has copied to the USB drive by selecting it
• Please post the contents of the C:\OTL.txt file in your reply.

Homburg

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.