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Belkin wirelss G plus mimo router

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am in need of some help, am not technically minded so will have to ask what other information you require to help me with my problem!!
I have had this router for 3 years, and always had my main computer plugged diretcly to router. We have always had a problem with the router disconecting additional laptops though.
This week my brother in law assisted me with changing the channel from 11 to 12...via the www.192 website. Which seems to have solved the laptop issue.
However my problem is this, we have a new tennant who has a Tiny S32 harddrive tower, supplied with inex, who states that she should be able to access the wifi but is unable to get on line for more than a couple of minutes. As changing the channel worked for the other laptop in the house, she is reporting no problems, I am guessing it is not a problem with the router.
Any suggestions? and what other info do you need...am planning to attack the problem tomorrow afternoon, the tenant is driving me crackers!!
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