[mindydee113]

I am using my mom's computer, which is a HPw2007 Desktop. I want to burn a movie for her but I'm having a bit of a problem. First off, the door on her CD drive wont close. Also, it seems the CD tray has come out & I cannot get it to go back in. I have an external DVD burner, so I thought "no problem, I'll just use that one." That's not working to good for me either. I plugged my external burner into the back of the computer case and nothing is showing up. When I look for the drives under 'my computer', it is not there. I also have an external hard drive that I keep a bunch of movies & music on. When I plug that into the back of the case, I have no problem, it shows up fine. Why does the external hard drive show up, but not the external DVD burner?

[Advertisements]

1. Please verifiy the full model of the computer as I cannot locate HPw2007 desktop.

2. Connect the device while the computer is shutdown and then boot and see if the computer reports found new hardware.

3. On Device Manager is it shown there, on the USB section as an unrecognised device.
You must be logged on as an administrator to perform these steps.

Using Device Manager, you can view the device drivers installed on your computer, update drivers for your devices, check to see if hardware is working properly, and modify hardware settings.

• Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Edited by Macboatmaster, 17 September 2011 - 01:22 PM.

[Macboatmaster]

1. Please verifiy the full model of the computer as I cannot locate HPw2007 desktop.

2. Connect the device while the computer is shutdown and then boot and see if the computer reports found new hardware.

3. On Device Manager is it shown there, on the USB section as an unrecognised device.
You must be logged on as an administrator to perform these steps.

Using Device Manager, you can view the device drivers installed on your computer, update drivers for your devices, check to see if hardware is working properly, and modify hardware settings.

• Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Edited by Macboatmaster, 17 September 2011 - 01:22 PM.

[Macboatmaster]

mindydee113

It is now some 8 days since you asked for help.
A reply to your thread was posted the same day.
Please respond to the issue, indicating if you still require help.
Thank you.

Edited by Macboatmaster, 24 September 2011 - 07:15 PM.

[mindydee113]

sorry it took me awhile to get back to the forum. i almost forgot about it ! i finally managed to locate my external dvd player under my computer. i took your suggestion and plugged it in and then rebooted, worked perfect, problem solved! now i have a new problem! i am using a program called convertxtodvd for the purpose of converting an avi file and then burning it. the problem is.....after conversion is over a new screen comes up for the burning of the dvd. it keeps asking me to insert a disk to begin burning. it only seems to be recognizing the default dvd burner on the computer and not my external one. it doesn't seem to have a browse button where i can insert the external burner for it to recognize. either i need to figure out how to make it recognize my external burner or i need to find a different program to burn with, that will give me the option of choosing a different burner. as i noted in my original post...there seems to be a problem with the default burner. as for the type of computer im using....silly me, i gave you the model of the monitor only. the computer in question is HP Pavilion a6403w product #KJ387AA#ABA S/N: MXU8110N7W. Running with windows Vista. Thanks for your help!

[Macboatmaster]

Do me a favour pls edit out that jumping ?, I am going dizzy trying to read the thread.

I do not know that program, but my guess is that the option is on the Burning Tab.
See my screenshot

Edited by Macboatmaster, 26 September 2011 - 04:27 PM.

[mindydee113]

i just posted a reply but now i need to add to it. i was wrong in stating that i had found my external hard drive under my computer, i can't find it. to tell you the truth it seems kinda confusing because my mom has so much stuff connected to it, i don't know what is what? when i look under my computer it shows 5 different removable disks (G,H,I,J,K), 1 dvd rw drive (E), then local disk (Q), factory image (D) and HP ©. When I look under device manager i find 6 items listed under disk drives one of them being a Hitachi Deskstar P7K500 HDP725050GLA360 ATA Device, which is my external hard drive. The other things listed are: Compact Flash USB Device, MS/MS Pro USB Device, SD/MMC USB Device, SM/xD-Picture USB Device and HP Officejet 6310 USB Device. With all that stuff plugged in, I am confused at to which device goes to what letter drive. However, there are clearly 6 items shown in the device manager and only 5 lettered drives under my computer. when i clicked on local disk Q under my computer i got a message that said Q: is not accessible, access denied. I suppose I am rambling but I am trying to include all the information that I can.

As far as the default dvd burner, i have a disk in it but door wont close and tray seems to be stuck hanging half way out. if i click burn on a burning program, the tray seems to slide in a little bit then stops and gets stuck. i hear some weird noises and then i get an error message. i can't seem to burn anything these days...with two separate dvd burners! go figure!

[mindydee113]

sorry, i don't know how to edit out the jumping or i would. also, i went into convertxtodvd and opened up the burning tab as in your enclosed photo. it shows the dvd drive (E) the default drive with a drop down arrow to the right, however there is no option to switch to a different drive. i tried downloading a different program, imgburn. i have the same problem there as well...no option to choose a different drive other than the default? is there a program you might recommend where i do have this option? not sure what to do. it would be so much simpler is the [bleep] default drive wasn't jammed!

[Macboatmaster]

With the best will in the world it is impossible on a forum to help with the jammed loading tay on the DVD. The only thing you can do is to ensure as far as you can see with a visual inspection that nothing is amiss and other than that, it really requires a hands-on approach.

Regarding where the external DVD drive is, I am just totally confused I am sorry to tell you.
As you posted this

! i finally managed to locate my external dvd player under my computer. i took your suggestion and plugged it in and then rebooted, worked perfect, problem solved!

So what was it, you plugged in, and thought it was the DVD drive.

It does not matter what is shown in My Computer or in device manager.
When you find the DVD drive and connect it Windows will allocate it the next available drive letter.

Edited by Macboatmaster, 26 September 2011 - 06:32 PM.

[mindydee113]

sorry to confuse you. i was wrong in assuming the situation was fixed. i can find my external dvd player under device manager but it is not listed under my computer. there is no drive letter assigned to it.

i went in device manager and right clicked on the external dvd. i ran updates. windows said that device is up to date and working fine. i disabled the default dvd burner in the hopes that the burning program would recognize the external burner if the default burner was not there. no such luck. i opened up the program i use to burn dvd's with and it says that it cannot find a dvd burner.

i seem to be at a loss.

[Macboatmaster]

Go start, my computer, right click and then click Manage.
Click Disk Management.

Is it shown there please

A screenshot of that, if it is and a screenshot of device manager would be useful.

[mindydee113]

the screenshots that you requested. the only place it seems to show up is under device manager as the Hitachi device under disk drives.

Attached Thumbnails

• 
• 
• 

[Macboatmaster]

I thought we were looking for the external dvd drive.
DO YOU HAVE THAT connected.
You say

the screenshots that you requested. the only place it seems to show up is under device manager as the Hitachi device under disk drives.

but that device, the Hitachi HDP725050GLA360 is your 500Gb hard disk drive.

My advice is to DISCONNECT EVERYTHING - external hard drive, printer, camera if you have one and any other external devices not needed to boot ie not the keyboard and mouse if those are USB.
Reboot.
Now connect the external DVD drive.
Does the computer report found new hardware.
Go from there.

WHAT make and model is the external DVD drive please.


Connect the drive HERE
Figure 7: Back I/O panel
in the USB on the I/O panel at 13.

Edited by Macboatmaster, 02 October 2011 - 08:43 AM.

[Macboatmaster]

mindydee113

It is now some 15 days since my last post offering advice and to which you have not responded.
Would you please post indicating the current situation and whether or not you still require help.
As an established member of GeekstoGo with 39 posts on the site, you will I feel be aware that it is preferable to follow your thread to a conclusion or simply post that the problem is solved either by the assistance offered or by yourself. If by the latter means we greatly appreciate you explaining how, as this information is valuable to others browsing the site and indeed to members assisting.

Thank you for your co-operation in this matter.