[RKinner]

typo. Left off the .com. Have fixed it in the original post but here it is again:

http://virustotal.com

Did you not get a System log from VEW?

Ron

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The system file from VEW was the first one posted.

The problem with the virus site was actually that you had to browse and find the file to submit it, but those files are apparently hidden system files, and even though I thought I had show hidden files active, they were nowhere to be found.

The site will not allow you to type in the location. You have to browse to it.

Edited by tedins, 12 October 2011 - 01:50 PM.

[tedins]

The system file from VEW was the first one posted.

The problem with the virus site was actually that you had to browse and find the file to submit it, but those files are apparently hidden system files, and even though I thought I had show hidden files active, they were nowhere to be found.

The site will not allow you to type in the location. You have to browse to it.

Edited by tedins, 12 October 2011 - 01:50 PM.

[RKinner]

Copy the text in the code box by highlighting and Ctrl + c

/md5start
beep.sys
CLBCatQ.DLL
SHELL32.dll
kernel32.dll
/md5stop

then run OTL and Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then
Click the ALL button for the six boxes on the left (services, registry, processes, modules and drivers)
click the Run SCAN button at the top
Let the program run unhindered, OTL will not reboot the PC when it is done. Save the log and attach the log to your next post as it may be very large.



See if you can create a new user, give it admin rights and a password then log off your current user and log on as the new user. See if anything changes in browser land.

[tedins]

Here is the OTL text. Will try a new user account.

Attached Files

•  OTL.Txt   367.09KB   108 downloads

[tedins]

No change after adding a new user. Each program opens as if for the first time, but no access on any of them...

FireFox
Yahoo Messenger
Opera
Seamonkey
Any other version of IE other than 64 bit
WS FTP

[RKinner]

See if you can download and install that program we tried to install before using your new user.
http://www.geekstogo...ost__p__2070750

[tedins]

Same problem, same error code.

[RKinner]

One thing that looks wrong is beep.sys is gone from your system like it was never there and per this:

Eventually because of the lack of hardware to communicate with, support for Beep was dropped in Windows Vista and Windows XP 64-Bit Edition.

it probably wasn't. However, something is trying to start it (per the error logs)

Right click on Computer and select Manage (Continue) then Device Manager. View, Show Hidden Devices. Now look in the right pane. Find non-plug and play drivers and click on the + in front of it. IF you see beep, right click on it and uninstall.

Look at the other devices. Do you see any marked with red or yellow? What are they?

Looking at your event logs the installer seems to be hung on something. That might be why it couldn't install.

See if you can run the program referenced here:

http://support.micro....com/kb/2438651

where it says: Program Install and Uninstall troubleshooter

You might also uninstall VAIO Entertainment Platform as it is having problems. I assume you can download a new copy from their website?

Ron

[tedins]

There is not a beep.sys listed, and nothing is listed with a warning. The Microsoft file could not be run. I tried running it through the site like it recommends, as well as downloading and run it from the hard drive. Both returned errors. I have attached a listing of the non plug and play drivers.

Attached Thumbnails

• 

[RKinner]

See if you can get the installer cleanup utility to run.
http://majorgeeks.co...ad.php?det=4459
Once you save it, right click on it and select properties. Make sure Vista hasn't blocked it.

Ron

[tedins]

It installed okay.... A little unsure about hitting the REMOVE button..... This isjust removing the installers for all of these programs, correct?

[RKinner]

See if you can get this to work

http://www.nirsoft.n...d_dll_view.html

I assume you need the version for 64 bit where it sasys

Download RegDllview for x64
http://www.nirsoft.n...dllview-x64.zip

[RKinner]

You don't really need to get all of them. Just the last one to install if you can tell from the program. Otherwise it is the one that installs microsoft works probably
67E03279-F703-408F-B4BF-46B5FC8D70CD

Ron

[tedins]

Got the regdllview to download and install. What do we need to do with it?

Cant be around very long this evening - have to catch up.

[RKinner]

I've got something tonight too so I think we will wait until tomorrow.

Ron