the second set of prompts all worked except the first command (system).
I tried restarting the computer anyway. It did not work.
Holly
Udated Windows and IE but now won't start windows
Started by
HMiddleton
, Nov 23 2011 10:57 AM
#76
Posted 14 December 2011 - 07:19 PM
HMiddleton
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the second set of prompts all worked except the first command (system).
I tried restarting the computer anyway. It did not work.
Holly
#77
Posted 14 December 2011 - 07:30 PM
Macboatmaster
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So you went OK to
Windows\system32
ren system system.bak
but then the cmd
ren (which is rename)
system - (which is the registry entry)
and then
system.bak (which is the new name)
resulted in the response could not be found.
See my screenshot as a matter of interest.
[attachment=54505:Untitled.jpg]
THIS IS NOT GOOD and I think it is time to move forward.
On the slight chance - exit out of cmd promptt if you have not done so by typing exit
TRY again just in case -
a startup-repair
a system restore eg. restore point - although I cannot see that the registry aspects we have restored from backups will allow that to work -but try it anyway.
If that does not work.
On F8 go Normal mode and try that
If that does not work
Go Safe Mode WITHOUT Networking.
If that does not work and there is NO change in what happens when you try - ie: the message on the screen
THERE IS NOTHING LEFT except
COMPLETE PC RESTORE.
IMPORTANT SEE NEXT POST FOR PROCEDURE
I have said it before but you have done tremendously well.
Windows\system32
ren system system.bak
but then the cmd
ren (which is rename)
system - (which is the registry entry)
and then
system.bak (which is the new name)
resulted in the response could not be found.
See my screenshot as a matter of interest.
[attachment=54505:Untitled.jpg]
THIS IS NOT GOOD and I think it is time to move forward.
On the slight chance - exit out of cmd promptt if you have not done so by typing exit
TRY again just in case -
a startup-repair
a system restore eg. restore point - although I cannot see that the registry aspects we have restored from backups will allow that to work -but try it anyway.
If that does not work.
On F8 go Normal mode and try that
If that does not work
Go Safe Mode WITHOUT Networking.
If that does not work and there is NO change in what happens when you try - ie: the message on the screen
THERE IS NOTHING LEFT except
COMPLETE PC RESTORE.
IMPORTANT SEE NEXT POST FOR PROCEDURE
I have said it before but you have done tremendously well.
#78
Posted 14 December 2011 - 08:01 PM
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To make it easy for you - or as easy as it can be I have copied all from the HP site here.
HOWEVER this is the link.
http://h10025.www1.h...ct=3715502#N295
PLEASE TAKE YOUR TIME
Starting a recovery from the hard drive and the computer is offIf Windows Vista cannot open and if the Recovery partition on the hard disk drive is functioning properly, you can perform a System Recovery by performing the following procedure:
NOTE:If the RECOVERY or FACTORY_IMAGE partitions on the hard drive have been deleted OR the files in these partitions have been deleted, these steps will not work. You must use recovery discs.
As it states above do NOT browse the internet until you have that software installed.
HOWEVER this is the link.
http://h10025.www1.h...ct=3715502#N295
PLEASE TAKE YOUR TIME
Starting a recovery from the hard drive and the computer is offIf Windows Vista cannot open and if the Recovery partition on the hard disk drive is functioning properly, you can perform a System Recovery by performing the following procedure:
NOTE:If the RECOVERY or FACTORY_IMAGE partitions on the hard drive have been deleted OR the files in these partitions have been deleted, these steps will not work. You must use recovery discs.- Turn off the computer if it is not already off.
- Disconnect all connected devices and cables such as the Personal Media Drive, USB drives, printer, and fax. Remove media from drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, and power cord .
- Turn on the computer and immediately press the F11 key repeatedly , about once every second, until Recovery Manager opens.Figure 1: Recovery Manager: Welcome to the Recovery Manager
- Click Next . A Microsoft System Restore screen opens.Figure 2: Recovery Manager: Microsoft System Restore
- Select No, I would like to see other options , and then click Next . A System recovery screen opens.
- Click Yes , and Next to continue the recovery process.Figure 3: Recovery Manager: System recovery
- The Recovery Manager gives you the option of backing up your data files. To do so, read Backing up your files .To continue recovery, select No , and then click Next .Figure 4: Recovery Manager: Screen with backup option
- A recovery progress screen opens. Wait while files are restored.Figure 5: Recovery Manager: Factory image recovery
- When System Recovery is complete, click Finish .Figure 6: Recovery Manager: Recovery is complete
- The computer restarts and continues into Windows setup. Complete the setup screens and wait until the computer finishes the setup. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer.
- Before using the computer, update and protect it by reinstalling any virus and security software that was installed before the System Recovery.
- Reinstall any software applications that were added after purchasing the computer, and replace any files that were backed up.
As it states above do NOT browse the internet until you have that software installed.
#79
Posted 16 December 2011 - 06:41 PM
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HMiddleton
Hi
Just wondered how you were doing.
Hi
Just wondered how you were doing.
#80
Posted 16 December 2011 - 10:19 PM
HMiddleton
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Oh, you know, life is too busy. I just checked my email... after 10:00 Friday night.
I plan to work on the computer tomorrow. I will reply as soon as I get it done. Let you know how it went.
Holly
I plan to work on the computer tomorrow. I will reply as soon as I get it done. Let you know how it went.
Holly
#81
Posted 17 December 2011 - 08:03 AM
HMiddleton
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I did the system recovery. All went well, and I am good to go.
Any suggestions on free virus software would be great. Before all this happened, I had Avira installed. That is what I have on all my computers. Also, any suggestions on a browser. I use Mozilla on my laptop.
I appreciate all your help!
Holly
Any suggestions on free virus software would be great. Before all this happened, I had Avira installed. That is what I have on all my computers. Also, any suggestions on a browser. I use Mozilla on my laptop.
I appreciate all your help!
Holly
#82
Posted 17 December 2011 - 09:17 AM
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http://www.geekstogo...yware-software/
See the above please.
Microsoft Security Essentials is what I use.
It is FREE, highly regarded.
Uses relatively few resources.
Is not obtrusive
The quick scan is generally all that is needed.
Regularly updated, and can be used to individually scan any folder, file as you choose, or any drive.
However it really is a question of choice.
Try it, see what you think and if you do not like it being free, you can simply change to one of the others we hold in high regard.
Re Browser.
I recommend IE especially from the point of view of visiting Windows Update =to update your installation.
Many people now consider IE to be better in many respects than Firefox.
However it is really a question of choice.
NOW I wish again to say how well you have done.
I still do not know why that first command for sfc would not run.
HOWEVER I have an admission to make - my command regarding tasklist was wrong. It was my error. I temporarily forgot that you were at a command prompt in the recovery environment and not at the cmd prompt - with Windows running.
NO HARM was done and I still believe there was NO option open to you except the one you have taken.
When you have it all installed with updates, please post back and I will provide you with a solution to ensure you are better placed, if ever you encounter these problems in the future.
Additionally when you have all you need installed there is one check we need to make before you can RELAX
WELL DONE
See the above please.
Microsoft Security Essentials is what I use.
It is FREE, highly regarded.
Uses relatively few resources.
Is not obtrusive
The quick scan is generally all that is needed.
Regularly updated, and can be used to individually scan any folder, file as you choose, or any drive.
However it really is a question of choice.
Try it, see what you think and if you do not like it being free, you can simply change to one of the others we hold in high regard.
Re Browser.
I recommend IE especially from the point of view of visiting Windows Update =to update your installation.
Many people now consider IE to be better in many respects than Firefox.
However it is really a question of choice.
NOW I wish again to say how well you have done.
I still do not know why that first command for sfc would not run.
HOWEVER I have an admission to make - my command regarding tasklist was wrong. It was my error. I temporarily forgot that you were at a command prompt in the recovery environment and not at the cmd prompt - with Windows running.
NO HARM was done and I still believe there was NO option open to you except the one you have taken.
When you have it all installed with updates, please post back and I will provide you with a solution to ensure you are better placed, if ever you encounter these problems in the future.
Additionally when you have all you need installed there is one check we need to make before you can RELAX
WELL DONE
#83
Posted 17 December 2011 - 10:27 AM
HMiddleton
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Ok... got the MSE installed with updates. I ran a scan just for kicks and grins.
Next... ?
Holly
Next... ?
Holly
#84
Posted 17 December 2011 - 11:13 AM
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Go Windows update if you have not already done so.
Then go Computer, right click the hard drive C.
Click Properties
Click Tools
Click Error Checking
Click Check Now
Click on the small window that opens to check both boxes - one will already be checked.
Click Start and agree to run on restart.
Do so and please do not interrupt it.
Always ensure before you start any chkdsk and before you shut down generally that the notifications area on the lower right of the desktop does not inidicate to you that updates are being downloaded or installed for Windows, MSE, Adobe or indeed any such activity.
When you have done that post back and I will give you the instructions for viewing the results.
I take it you are pleased
Then go Computer, right click the hard drive C.
Click Properties
Click Tools
Click Error Checking
Click Check Now
Click on the small window that opens to check both boxes - one will already be checked.
Click Start and agree to run on restart.
Do so and please do not interrupt it.
Always ensure before you start any chkdsk and before you shut down generally that the notifications area on the lower right of the desktop does not inidicate to you that updates are being downloaded or installed for Windows, MSE, Adobe or indeed any such activity.
When you have done that post back and I will give you the instructions for viewing the results.
I take it you are pleased
#85
Posted 17 December 2011 - 08:49 PM
HMiddleton
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Yes, I am pleased to have it done!
I finished the Error Checking. That took several hours...
Holly
I finished the Error Checking. That took several hours...
Holly
#86
Posted 17 December 2011 - 08:52 PM
HMiddleton
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Done with Error Checking.
Holly
Holly
#87
Posted 18 December 2011 - 07:16 AM
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Go Control Panel
Administrative Tools
Event Viewer
In the left hand pane expand the entry Windows logs
Then click once on Application.
On the right hand pane click Find
type in the Find window - chkdsk
click Next.
Now check in the central window by moving the slider across that the chkdsk results displayed are correct ones from the check you ran. They should be as there should of course only be the one chkdsk entry
Now double click the wininit entry highlighted in the small top window of the event viewer.
That will open another window where the results are easier to read.
You are looking to see if any bad sectors were found.
On the new window you will see the COPY button on the lower left hand corner.
Click once.
Then on word pad or note pad - right click and paste.
Then when you reply send me the results please, as a copy and paste, not as a file I have to open.
OR you may simply right click and paste on the reply message panel, if you do not wish to go notepad first.
Administrative Tools
Event Viewer
In the left hand pane expand the entry Windows logs
Then click once on Application.
On the right hand pane click Find
type in the Find window - chkdsk
click Next.
Now check in the central window by moving the slider across that the chkdsk results displayed are correct ones from the check you ran. They should be as there should of course only be the one chkdsk entry
Now double click the wininit entry highlighted in the small top window of the event viewer.
That will open another window where the results are easier to read.
You are looking to see if any bad sectors were found.
On the new window you will see the COPY button on the lower left hand corner.
Click once.
Then on word pad or note pad - right click and paste.
Then when you reply send me the results please, as a copy and paste, not as a file I have to open.
OR you may simply right click and paste on the reply message panel, if you do not wish to go notepad first.
#88
Posted 18 December 2011 - 08:34 AM
HMiddleton
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Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 12/17/2011 8:25:13 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Middleton-PC
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is HP.
A disk check has been scheduled.
Windows will now check the disk.
151296 file records processed.
1517 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
200706 index entries processed.
0 unindexed files processed.
151296 security descriptors processed.
Cleaning up 1592 unused index entries from index $SII of file 0x9.
Cleaning up 1592 unused index entries from index $SDH of file 0x9.
Cleaning up 1592 unused security descriptors.
24706 data files processed.
CHKDSK is verifying Usn Journal...
34888256 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
151280 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
110066362 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
478311245 KB total disk space.
37700424 KB in 124170 files.
75472 KB in 24707 indexes.
0 KB in bad sectors.
269897 KB in use by the system.
65536 KB occupied by the log file.
440265452 KB available on disk.
4096 bytes in each allocation unit.
119577811 total allocation units on disk.
110066363 allocation units available on disk.
Internal Info:
00 4f 02 00 99 45 02 00 2c 1e 04 00 00 00 00 00 .O...E..,.......
15 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
e0 64 58 77 00 00 00 00 50 23 16 ff 00 00 00 00 .dXw....P#......
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-18T02:25:13.000Z" />
<EventRecordID>642</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Middleton-PC</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
Volume label is HP.
A disk check has been scheduled.
Windows will now check the disk.
151296 file records processed.
1517 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
200706 index entries processed.
0 unindexed files processed.
151296 security descriptors processed.
Cleaning up 1592 unused index entries from index $SII of file 0x9.
Cleaning up 1592 unused index entries from index $SDH of file 0x9.
Cleaning up 1592 unused security descriptors.
24706 data files processed.
CHKDSK is verifying Usn Journal...
34888256 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
151280 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
110066362 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
478311245 KB total disk space.
37700424 KB in 124170 files.
75472 KB in 24707 indexes.
0 KB in bad sectors.
269897 KB in use by the system.
65536 KB occupied by the log file.
440265452 KB available on disk.
4096 bytes in each allocation unit.
119577811 total allocation units on disk.
110066363 allocation units available on disk.
Internal Info:
00 4f 02 00 99 45 02 00 2c 1e 04 00 00 00 00 00 .O...E..,.......
15 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
e0 64 58 77 00 00 00 00 50 23 16 ff 00 00 00 00 .dXw....P#......
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
Source: Microsoft-Windows-Wininit
Date: 12/17/2011 8:25:13 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Middleton-PC
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is HP.
A disk check has been scheduled.
Windows will now check the disk.
151296 file records processed.
1517 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
200706 index entries processed.
0 unindexed files processed.
151296 security descriptors processed.
Cleaning up 1592 unused index entries from index $SII of file 0x9.
Cleaning up 1592 unused index entries from index $SDH of file 0x9.
Cleaning up 1592 unused security descriptors.
24706 data files processed.
CHKDSK is verifying Usn Journal...
34888256 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
151280 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
110066362 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
478311245 KB total disk space.
37700424 KB in 124170 files.
75472 KB in 24707 indexes.
0 KB in bad sectors.
269897 KB in use by the system.
65536 KB occupied by the log file.
440265452 KB available on disk.
4096 bytes in each allocation unit.
119577811 total allocation units on disk.
110066363 allocation units available on disk.
Internal Info:
00 4f 02 00 99 45 02 00 2c 1e 04 00 00 00 00 00 .O...E..,.......
15 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
e0 64 58 77 00 00 00 00 50 23 16 ff 00 00 00 00 .dXw....P#......
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-18T02:25:13.000Z" />
<EventRecordID>642</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Middleton-PC</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
Volume label is HP.
A disk check has been scheduled.
Windows will now check the disk.
151296 file records processed.
1517 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
200706 index entries processed.
0 unindexed files processed.
151296 security descriptors processed.
Cleaning up 1592 unused index entries from index $SII of file 0x9.
Cleaning up 1592 unused index entries from index $SDH of file 0x9.
Cleaning up 1592 unused security descriptors.
24706 data files processed.
CHKDSK is verifying Usn Journal...
34888256 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
151280 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
110066362 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
478311245 KB total disk space.
37700424 KB in 124170 files.
75472 KB in 24707 indexes.
0 KB in bad sectors.
269897 KB in use by the system.
65536 KB occupied by the log file.
440265452 KB available on disk.
4096 bytes in each allocation unit.
119577811 total allocation units on disk.
110066363 allocation units available on disk.
Internal Info:
00 4f 02 00 99 45 02 00 2c 1e 04 00 00 00 00 00 .O...E..,.......
15 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
e0 64 58 77 00 00 00 00 50 23 16 ff 00 00 00 00 .dXw....P#......
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
#89
Posted 18 December 2011 - 09:57 AM
Macboatmaster
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7k
That is Ok
The entry I was concerned about was the BAD sectors.
From your chkdsk log
The entries you see regarding the cleaning up of minor issues is nothing to worry about and you will always have these on any chkdsk.
It appears that the problem was file corruption.
As startup repair could not fix it and a restore point could not be found, and the various approaches to the cmd prompt of attempting to gain entry with the repair of the BCD - Boot configuration data - which is the Vista equivalent of the old boot.ini file in XP, and neither could the restore of the registry entries from the backup files achieve anything. It appears that it may have been either stuck in the update process or the file corruption was simply too extensive.
To save you the inconvenience of having to resort to a recovery to factory condition in the future, if the various options of Safe Mode, Last Known Good and the options on the Repair Your Computer - do not work the easy solution is a complete image of the hard drive - saved to an external hard drive and then your daily or weekly backup of your personal data as a simple - copy and paste or drag and drop etc. OR of course you may use the same program, as you use for the image to create those personal data backups to a separate folder on the external drive.
If you are interested I can send you details.
Once again I am pleased you managed to recover your data and to now have a running system, albeit we had to resort to the RECOVERY to original condition.
The entry I was concerned about was the BAD sectors.
From your chkdsk log
0 KB in bad sectors.
The entries you see regarding the cleaning up of minor issues is nothing to worry about and you will always have these on any chkdsk.
It appears that the problem was file corruption.
As startup repair could not fix it and a restore point could not be found, and the various approaches to the cmd prompt of attempting to gain entry with the repair of the BCD - Boot configuration data - which is the Vista equivalent of the old boot.ini file in XP, and neither could the restore of the registry entries from the backup files achieve anything. It appears that it may have been either stuck in the update process or the file corruption was simply too extensive.
To save you the inconvenience of having to resort to a recovery to factory condition in the future, if the various options of Safe Mode, Last Known Good and the options on the Repair Your Computer - do not work the easy solution is a complete image of the hard drive - saved to an external hard drive and then your daily or weekly backup of your personal data as a simple - copy and paste or drag and drop etc. OR of course you may use the same program, as you use for the image to create those personal data backups to a separate folder on the external drive.
If you are interested I can send you details.
Once again I am pleased you managed to recover your data and to now have a running system, albeit we had to resort to the RECOVERY to original condition.
#90
Posted 18 December 2011 - 12:31 PM
HMiddleton
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Member
Yes, I am interested in making a complete image onto my external hard drive.
You have been very helpful!
Thank you,
Holly
You have been very helpful!
Thank you,
Holly
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