[willashe]

Have been having this BSOD for six months now. It happens randomlly and sometimes skips several days. I am running Windows 7 64bit. I included the files from Blue Screen view. tcpip.sys is always the cause.
Thanks so much.

Attached Files

•  BSOD1.txt   1.55KB   99 downloads
•  BSOD.txt   143.78KB   212 downloads

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Can you zip up and upload here, the last 5 or so mini dumps in C:\Windows\Minidump? That may provide more info then BlueScreenView did. You have to use the Full Editor or Add Reply button to see the Attachments area below/left of the text input area here.

[Ztruker]

Can you zip up and upload here, the last 5 or so mini dumps in C:\Windows\Minidump? That may provide more info then BlueScreenView did. You have to use the Full Editor or Add Reply button to see the Attachments area below/left of the text input area here.

[willashe]

When I reply I get the message aren't permitted to upload this kind of file. Maybe the 30kb is too large?? I am new and will need to get more info on how to upload files of this type and size.
Thanks

[Ztruker]

Did you zip the dump(s) first?

[willashe]

Yes I zipped the dmp and tried to attack as 30kb RAR file and got the message: You aren't permitted to upload this kind of file

[Ztruker]

Not rar, use zip.

[rockmilk]

I asked ZT if I could step in on this one. TY ZT.
Please do the following.


Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.


Download blue screen viewer from the link below and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


http://www.nirsoft.n...nview_setup.exe


Download CCLEANER from the link below:

http://download.piri.../ccsetup313.exe

Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MiniToolBox HERE http://download.blee...MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.

Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

Edited by rockmilk, 30 November 2011 - 09:54 PM.

[willashe]

Will do

[willashe]

Currently using Spyware Doctor with Anti Virus from PC tools. Also Registry Mechanic.
There may have been a trial anti virus software when I first got the computer. Can't remember. Will dig if you need it.

[willashe]

bsod2

Attached Files

•  bsod2.txt   1.55KB   106 downloads

[willashe]

startup

Attached Files

•  startup.txt   4.53KB   93 downloads

[willashe]

Adobe Acrobat Update Service
Browser Defender Update Service Threat Expert, Ltd
Google Update Service
Google Update Service
Google Software Updater
IviRegMgr InterVideo
McciCMService Alcatel-Lucent
McciCMService64 Alcatel-Lucent
NIHardwareService Native Instruments GMBH
NVIDIA Display Driver Service NVIDIA CORP
NVIDIA Update Service Daemon NVIDIA Corp
OKAV Agent Service Trend Micro Inc
PC Tools Startup and Shutdown Monitor Service PC Tools
PC Tools Auxilary Service PC Tools
PC Tools Security Service PC Tools
NVIDIA Stereoscopic 3D Driver Service
ThreatFire PC Tools

[willashe]

Minitoolbox

Attached Files

•  Result.txt   7.29KB   428 downloads

[rockmilk]

I believe your problem is you still have trend micro service running conflicting with your current antivirus.

First:
Hit start button at lower left hand corner of the screen.Then in the run box type services.msc right click Run As Admin. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.
Adobe Acrobat Update Service
Google Update Service
Google Update Service
Google Software Updater
NIHardwareService Native Instruments GMBH
OKAV Agent Service Trend Micro Inc ( set this service disabled)

Open Ccleaner and disable the entries below.
Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (optional)
Yes HKCU:Run Google Update "C:\Users\Alvin\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes IE Extension Show or hide HP Smart Web Printing C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Yes IE Helper HP Print Enhancer C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
Yes IE Helper Adobe PDF Link Helper C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Yes IE Helper Windows Live Toolbar Helper C:\Program Files (x86)\Windows Live Toolbar\msntb.dll
Yes IE Helper Java™ Plug-In 2 SSV Helper C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
Yes IE Helper HP Smart BHO Class C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll


Uninstall the programs below.
PC Tools Registry Mechanic 11.0 (Version: 11.0) (If it were my machine this would go!Your choice registry cleaners are not what they seem)
Java™ 6 Update 20 (Version: 6.0.200) (outdated)
Browser Defender 4.0 (Version: 4.0.0.0) (needs to go)



Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!Right click Run As Admin

Next run the trend micro remover found in this link. http://esupport.tren...us/1036064.aspx

Also I would like you to dig and tell me if any other antivirus software was installed.
And how do you feel about changing antivirus software?

Tell me how your pc is running now.

[willashe]

Did all you suggested. I assume the auto updates that are disabled with have to be done manually. Any changes I should be looking for or need to do manually?
Computer is running great. I am hoping the BSOD is gone. It happens randomly skipping days then showing up.
I am not attached to PC Tools for Spyware Dr with AV. What would you recommend? I did delete Registry Mechanic. What would you recommend? You mention not to use the registry cleaning part of Ccleaner unless you know what you are doing. I used Registry Mechanic and did what it suggested. I did not seem to have trouble.
I also use Slim Cleaner and it seems pretty non invasive. Should I use Ccleaner as my registry cleaner and how should I use it?


I did see a duplication of IE windows tool bar update 86 and I did not disable it. Should I??
I will check in after some time hopefully to report no more BSOD.

Thanks so much for your help. Your instructions were very clear and spot on.

Edited by willashe, 02 December 2011 - 03:25 PM.