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BSoD and crashes


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#61
rshaffer61

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I seriously doubt it is hardware and if it was honestly a format and reinstall of the OS will not resolve the issue.
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#62
Mordomo

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So what should I do?
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#63
rshaffer61

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I'm beginning to lean toward a possible infection. I would like you to do the following and have your system checked through by one of our malware experts before we continue anymore.
I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#64
Mordomo

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Hello again I think I found the problem on my computer, like I said I have 2x2 GB RAM so I took the RAM and a slot during the day there was no problem, but try out the other when my pc was just to give blue screen and crashs. The problem was after all the RAMs in mentest86 find it very strange there was no error.
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#65
Mordomo

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And the boys of malware should not like me = /.
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#66
rshaffer61

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Put in the memory that works and let the malware tech assist you just to be sure. If everything checks out ok then I would say replacing the memory with a good matching set would be the final step to ensure everything is working correctly.
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#67
Mordomo

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Ok now I dont have any viruses what i do now?
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#68
rshaffer61

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So now that malware has been cleared from being the issue have you had any BSOD's since running with only the working memory?
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#69
Mordomo

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Since I have this memory RAM alone didnt show any BSoD.
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#70
rshaffer61

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Then I believe the BSOD's were caused by the defective memory so the next step would be to replace that and everything should be resolved at that point.
:thumbsup:
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#71
Mordomo

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It seems that the memory RAM is faulty then why the memory test found no errors?
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#72
rshaffer61

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Not sure why but with only one of the memory modules you is said the system is running fine but with the other installed it starts BSODing.
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#73
rshaffer61

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Are you still having problems with your issue?
It has been 29 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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