[perukid796]

I can't post the otl log from the scan because the infected computer won't even start up. I started up the computer with Hiren's bootcd but the programs included won't scan anything from my HDD. So that's where I am. I tried to remove it with Microsoft Security Essentials and it told me it removed but when I restarted my computer to finish the removal process but when it booted up it came up again so I removed the virus and restarted my computer. Now it won't boot up. It attempts to but just restarts. None of the same modes work either. I really need urgent help Thank you

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Hello, perukid796!

I'm Nedklaw and I'll be glad to help you with your malware issues.

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

These instructions are specifically designed for perukid796 only. No one else should follow these instructions because it can cause serious damage to your computer.

Before we start to clean your computer of malware, please read through the following points to help me and you, and prevent damage to your computer:

• Please completely read through all of the instructions given to you before attempting to follow them. Reading too lightly will cause you to miss important steps, which could have DESTRUCTIVE effects. If you can't perform a certain step or you are unsure about what to do, let me know!
• Don't be afraid to ask questions! If you are unsure about anything, ask me! No question is considered stupid here!
• Be patient with me, logs can take some time to research and my life can mean that I'm busy.
• Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
• NEVER fix anything in OTL or other programs on your own! This can be very dangerous and cause harm to your system.
• Refrain from running any other tools apart from the ones I tell you to.

Note: You should save or print out my instructions for easy reference, as part of the fix may be in Safe Mode and you won't be able to access GeeksToGo.


Do you have a USB Flash Drive, USB Hard Drive, or a blank CD to transfer files with?

[Nedklaw]

Hello, perukid796!

I'm Nedklaw and I'll be glad to help you with your malware issues.

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

These instructions are specifically designed for perukid796 only. No one else should follow these instructions because it can cause serious damage to your computer.

Before we start to clean your computer of malware, please read through the following points to help me and you, and prevent damage to your computer:

• Please completely read through all of the instructions given to you before attempting to follow them. Reading too lightly will cause you to miss important steps, which could have DESTRUCTIVE effects. If you can't perform a certain step or you are unsure about what to do, let me know!
• Don't be afraid to ask questions! If you are unsure about anything, ask me! No question is considered stupid here!
• Be patient with me, logs can take some time to research and my life can mean that I'm busy.
• Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
• NEVER fix anything in OTL or other programs on your own! This can be very dangerous and cause harm to your system.
• Refrain from running any other tools apart from the ones I tell you to.

Note: You should save or print out my instructions for easy reference, as part of the fix may be in Safe Mode and you won't be able to access GeeksToGo.


Do you have a USB Flash Drive, USB Hard Drive, or a blank CD to transfer files with?