[BWathens]

Hi all.

I have been searching and reading other replies for this issue. My problem is, my Avast is shut down, and I can't download OTL or MBAM. I don't have a removable drive to transfer with either. Anything I can do until then, or am SOL?

Thanks so much for any info!!!

B

Sony Vaoi laptop. Windows 7. 64bit. Avast paid version.

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What is the full name of the fake anti-virus that you are seeing? Is this it? http://www.2-viruses...anti-virus-2012

You can try Safe Mode with Networking.


(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly. Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking. Login with your usual login.)

Maybe go into msconfig (Start, (All) Programs, Accessories then right click on Command Prompt and Run as Admin. Type with an Enter after the line:)

msconfig

(Go to Services tab and click on the box to hide Microsoft Services then uncheck
everything that remains. Go to Startup tab and uncheck everything. OK and
reboot. )

(Some danger of making it into a boat anchor if you edit the registry incorrectly so be very careful)

regedit

(Probably a good idea to backup the registry before you go any further.)

I think I would right click on each of the major keys (HKEY_CLASSES_ROOT, HKEY_Current_USER, HKEY_LOCAL_MACHINE and the others at that level) and click on Export then save them as
HKCR, HKCU, HKLM, etc. It will tag a .reg on to them.)


Navigate to the HKCU keys mentioned in the article and delete them

HKEY_CURRENT_USER\Software\Classes\.exe
HKEY_CURRENT_USER\Software\Classes\exefile


For the following the secondary lines should be found in the right hand pane after you click on the key. A "-" after the equal sign means to delete the whole thing in the right pane. Example in the first one the secondary line is
"Content Type"=-
so we click on
exefile
then find Content Type in the right pane, right click on it and Delete.
The @ symbol means (Default) so for the second one you double click on (Default) and change it to read exactly what it says. In this case:"\"%1\" %*"
Note the Space before the second %.

[HKEY_CLASSES_ROOT\exefile]
"Content Type"=-

[HKEY_CLASSES_ROOT\exefile\shell\open\command]
@="\"%1\" %*"
"IsolatedCommand"=-

[HKEY_CLASSES_ROOT\exefile\shell\runas\command]
"IsolatedCommand"=-

[HKEY_CLASSES_ROOT\.bat]
@="batfile"

[HKEY_CLASSES_ROOT\batfile\shell\open\command]
@="\"%1\" %*"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command]
@="firefox.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command]
@="firefox.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command]
@="iexplore.exe"


Look in
”%UserProfile%\Local Settings\Application Data”

cd   ”%UserProfile%\Local Settings\Application Data” 

(Make sure you are in Application Data before going any further.  There should normally not be any valid .exe files here and certainly none of any importance.)

dir  *.exe

This will give you a list of .exe files in the directory. Generally they are three letters + .exe so let's say we see abc.exe. We then copy notepad.exe to it.

copy  \windows\notepad.exe  abc.exe

(You will be asked if you want to overwrite it. Say y.)

So now every time you start firefox or IE instead of bringing up the malware it will bring up notepad. At least that's the hope.

Repeat the copy command for each .exe that it found.

IF you get on line then:

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Rightclick on ComboFix and select Run As Administrator to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then right click and Run as Administrator

If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Download aswMBR.exe ( 511KB ) to your desktop.
Right click aswMBR.exe and Run as Administrator

change the a-v scan to None.
uncheck trace disk IO calls
Click the "Scan" button to start scan
On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply


Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.




Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Do the following:

• Click on the Start button and then choose Control Panel.
• Click on the System and Security link.
  
  Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link so just click on the Administrative Tools icon and skip to Step 4.
• In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.
• In the Administrative Tools window, double-click on the Computer Management icon.
• When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.
  
  After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.
  
  Note: If you don't see Disk Management listed, you may need to click on the |> icon to the left of the Storage icon.

Take a screen Shot of the Disk Management Window and attach the screen shot to your reply. Make sure that the column with the partition size is visible.
http://graphicssoft....nscreenshot.htm Save the file as a .jpg or the forum won't allow it.



Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot.


Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc /scannow

(SPACE after sfc. This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)




1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Ron

[RKinner]

What is the full name of the fake anti-virus that you are seeing? Is this it? http://www.2-viruses...anti-virus-2012

You can try Safe Mode with Networking.


(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly. Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking. Login with your usual login.)

Maybe go into msconfig (Start, (All) Programs, Accessories then right click on Command Prompt and Run as Admin. Type with an Enter after the line:)

msconfig

(Go to Services tab and click on the box to hide Microsoft Services then uncheck
everything that remains. Go to Startup tab and uncheck everything. OK and
reboot. )

(Some danger of making it into a boat anchor if you edit the registry incorrectly so be very careful)

regedit

(Probably a good idea to backup the registry before you go any further.)

I think I would right click on each of the major keys (HKEY_CLASSES_ROOT, HKEY_Current_USER, HKEY_LOCAL_MACHINE and the others at that level) and click on Export then save them as
HKCR, HKCU, HKLM, etc. It will tag a .reg on to them.)


Navigate to the HKCU keys mentioned in the article and delete them

HKEY_CURRENT_USER\Software\Classes\.exe
HKEY_CURRENT_USER\Software\Classes\exefile


For the following the secondary lines should be found in the right hand pane after you click on the key. A "-" after the equal sign means to delete the whole thing in the right pane. Example in the first one the secondary line is
"Content Type"=-
so we click on
exefile
then find Content Type in the right pane, right click on it and Delete.
The @ symbol means (Default) so for the second one you double click on (Default) and change it to read exactly what it says. In this case:"\"%1\" %*"
Note the Space before the second %.

[HKEY_CLASSES_ROOT\exefile]
"Content Type"=-

[HKEY_CLASSES_ROOT\exefile\shell\open\command]
@="\"%1\" %*"
"IsolatedCommand"=-

[HKEY_CLASSES_ROOT\exefile\shell\runas\command]
"IsolatedCommand"=-

[HKEY_CLASSES_ROOT\.bat]
@="batfile"

[HKEY_CLASSES_ROOT\batfile\shell\open\command]
@="\"%1\" %*"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command]
@="firefox.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command]
@="firefox.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command]
@="iexplore.exe"


Look in
”%UserProfile%\Local Settings\Application Data”

cd   ”%UserProfile%\Local Settings\Application Data” 

(Make sure you are in Application Data before going any further.  There should normally not be any valid .exe files here and certainly none of any importance.)

dir  *.exe

This will give you a list of .exe files in the directory. Generally they are three letters + .exe so let's say we see abc.exe. We then copy notepad.exe to it.

copy  \windows\notepad.exe  abc.exe

(You will be asked if you want to overwrite it. Say y.)

So now every time you start firefox or IE instead of bringing up the malware it will bring up notepad. At least that's the hope.

Repeat the copy command for each .exe that it found.

IF you get on line then:

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Rightclick on ComboFix and select Run As Administrator to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then right click and Run as Administrator

If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Download aswMBR.exe ( 511KB ) to your desktop.
Right click aswMBR.exe and Run as Administrator

change the a-v scan to None.
uncheck trace disk IO calls
Click the "Scan" button to start scan
On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply


Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.




Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Do the following:

• Click on the Start button and then choose Control Panel.
• Click on the System and Security link.
  
  Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link so just click on the Administrative Tools icon and skip to Step 4.
• In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.
• In the Administrative Tools window, double-click on the Computer Management icon.
• When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.
  
  After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.
  
  Note: If you don't see Disk Management listed, you may need to click on the |> icon to the left of the Storage icon.

Take a screen Shot of the Disk Management Window and attach the screen shot to your reply. Make sure that the column with the partition size is visible.
http://graphicssoft....nscreenshot.htm Save the file as a .jpg or the forum won't allow it.



Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot.


Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc /scannow

(SPACE after sfc. This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)




1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Ron

[BWathens]

Will give it a try and let you know. Thanks Ron.

[BWathens]

Hi Ron. I attempted but got cold feet as it was acting even worse when I booted up and tried to get into Safe Mode. I took it in for repairs now that I'm home. Thanks again for your time. I appreciate it very much.

B