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LAN connection problems via ethernet

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Windows Vista home premium 64bit
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So my mom wanted help with her computer today and after 10 seconds on it i found a really nasty trojan virus(Windows Vista Security 2012) her internet wasnt working, i figured it was just the trojan blocking me from access as i got the error when diagnosing the problem "please connect a cable to the network adapter"
my mom doesnt have much on her pc of value file wise so i figured a factory system restore was a nice easy and quick way to solve her problem but after a flawless factory reset the internet still doesnt want to work for me, its having the same problem

im connecting directly from a broadband modem via ethernet cable.
everything is hooked up just fine but there are no yellow/green traffic lights comming from my computers ethernet adapter for some reason EVEN though under the device manager it is "working properely" all drivers are up to date and as far as i can tell all the settings are fine. im pretty good with computers but im stumped, not quite sure what the problem is and ive searched google/here for an hour now trying to figure out the problem and still nothing, so with that being said any help would be much much appreciated :)
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:welcome: nelsons313
Unfortunately you may have a more deep rooted malware infection and these cannot be resolved by a factory reset or even a format and fresh install, malware is not dealt with anywhere outside of those forums so no assistance can be offered here until you get the all clear, I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s). Good luck.
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