Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Stopping HP TrayApp from installing at startup

Started by uu2fly , Jan 07 2012 10:34 AM

Please log in to reply

#1
uu2fly

Posted 07 January 2012 - 10:34 AM

New Member

Member
1 posts

Background History: Had a HP Photosmart printer. Bought a new Cannon printer. Uninstalled the HP printer software. Problem: At start up, Windows Installer attempts to install TrayApp however, is unsucessful resulting in the following meassage; "The feature you are trying to use is on a network resourse that is not available. It is looking for a file; 'TrayApp.msi'. I have searched my computer but the file does not exist (probally deleted when I unistalled all HP "Photo Smart" software). I do not want to install TrayApp and want to stop Windows Installer from trying to do so. HELP. Thanks.

#2
Digerati

Posted 07 January 2012 - 12:45 PM

Grumpy Ol' MSgt (Ret.)

Retired Staff
3,999 posts

Hi uu2fly and :welcome:

Are you sure it is Windows "Installer" trying to install this? Or is the HP TrayApp just trying to run every time you start Windows?

If you are sure it is the Windows Install, see: Program Install and Uninstall troubleshooter.

If the problem is TrayApp is trying to load or start, then you need to look under the Start Orb, All Programs, Startup folder and if there, just delete it. If not there, then we will need to look in the Registry for a "Run" entry for it.