[2Live4Nikola]

Hello all im looking for help...
So i get BSOD on my Windows 7 When i log on my Administrator account(I dont have other accounts)...
I get it alot! My pc makes weird noises and then BSOD happens and i cant stop it so i know that i have problem with something called ntkrnlpa.exe so what should i tell u about my pc so u could help me? Thanks....

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Hello 2Live4Nikola.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

[rshaffer61]

Hello 2Live4Nikola.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

[2Live4Nikola]

Im so sorry but my english is not perfect so if u can give me example for all this things that i have to give to u?

[rshaffer61]

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

If a name brand system then what brand, make and model is the system? IE: Dell, HP, Compaq
If custom built then what brand, make and model is the motherboard IE: Asus, Gigabyte, Intel
Total memory installed IE: 2, 4, 6 or 8 gigs
Total hard drive capacity and free space 250 gig total and 80 gigs free space
What steps have you taken so far to resolve the issue IE: Ran hard drive diagnostics, ran memory diagnostics

[2Live4Nikola]

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

If a name brand system then what brand, make and model is the system? IE: Dell, HP, Compaq
If custom built then what brand, make and model is the motherboard IE: Asus, Gigabyte, Intel
Total memory installed IE: 2, 4, 6 or 8 gigs
Total hard drive capacity and free space 250 gig total and 80 gigs free space
What steps have you taken so far to resolve the issue IE: Ran hard drive diagnostics, ran memory diagnostics

Desktop
Just says "ALTOS" (I just bought the pc ist 1 year old and i dont know if is custom or brand)
2 gb
455.1 GB total free 169.2 GB
Well i run CCleaner but didnt help my Microsoft Security Essentials every time i start my PC detect some kind a virus and i try to remove it but i cant i dont know why...

[rshaffer61]

Well i run CCleaner but didnt help my Microsoft Security Essentials every time i start my PC detect some kind a virus and i try to remove it but i cant i dont know why...

OK now that is something that needs to be taken care of first before I can help you here. I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here