Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

Computer crashing unexpectedly, antivirus won't turn on

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 1 posts
Hi Geeks to go!
My name is Vicky and I need some help! I have a HPG60 Notebook PC/AMD Sempron SI40 with 2.00 GHZ running Vista OS.
I had a couple of bad viruses...Win32-Gen and I forget the name of the other one..which was so new I couldn't find any information on it.
I tried to remove it with TDSS from Kapersky's and RKill as well. Malwarebytes found the infections. I was running Malwarebytes, Superantispyware on demand and had Microsoft Security Essentials as the daily virus scanner. After trying to get rid of this malware...still had issues. (Computer crashing randomly was the main issue), unknown/suspicious processes in Task Manager,computer slow, etc. I decided to start over and put it back at the orginal factory settings. Then installed Avast anti-security instead of MS Security Essentials. Installed Malwarebytes as well..on demand. I was checking to see what others to use like Spybots. But..computer kept crashing on me and made it difficult to stay on for any length of time. It has crashed in safemode as well. Sometimes it stays on for quite awhile..sometimes not. There is no blue screen, error codes..just a click..then crash. I have done previous to reinstalling everything...system restore, and of course windows start up repair many times.

Now ..my Avast is not starting and and my desktop icons are missing and moved around. Have a strange Icon on my desktop called desktop.ini (on there twice). I have also tried CCleaner to see if it was registry issues. I have wasn't sure if it was a battery issue, motherboard issue, overheating etc. Researched many different topics to see if I could figure it out. In the meantime...I probably made it worse!! (sorry)
I will not mess with it any further until I hear back from you. I thought I could figure it out..was a challenge..but..

I am attaching my OTL logs for your review. Thank you so much for your help and I will try to get back to you asap if my computer doesn't crash on me to while trying. (I am currently in safe mode)

Oh..I have also did a chkdsk and tried to do a BIOS update but said wasn't compatible with my system. Prob had the wrong one....=/

Let me know what I can do next....and hope your having a great week!! Thanks again for your help!

Also...as you will see on OTL...Somehow got PC Performer on my computer as well...and I from my research ..its a royal pain...adware/trojan? Tried to get rid of it as well...believe its causing a lot of my current issues.

[email protected]

Attached Files

  • 0


Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP