[saltash]

Hi I recently had my PC give me the blue screen of death,the first time I didn't take any notice of the problem but the second time it happened it gave me "Bad Pool Header" as the indication of the problem. Any help or suggestions would be greatly received.Thanks in advance. Saltash

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Hello Saltash.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

Also do you have a genuine Microsoft installation disk or are you using a recovery disk?

[rshaffer61]

Hello Saltash.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

Also do you have a genuine Microsoft installation disk or are you using a recovery disk?

[happyrock]

the second time it happened it gave me "Bad Pool Header" as the indication of the problem.

Bad Pool Header is usually a indicator the hard drive is having issues...
try running chkdsk /r

[rshaffer61]

Then after chkdsk I would suggest:

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions

[saltash]

Hi rshaffer61 sorry for the delay in responding. I have a desktop pc which is a Packard Bell iMedia but I had the motherboard replaced about 18months ago and have no idea what it is. I have just added a 1 gig memory upgarade giving me a total of 1.256 of RAM. Unfortunately I do not have a Microsoft disk.
I will run chkdsk and see what response that gives me.
Thank you for your advice and time.

[rshaffer61]

No problem and after chkdsk /r like Happyrock suggested then please do the hd diagnostics as I suggested in my last post. If you are not sure what the hard drive is then use Seatools Cd DOS Iso as it is the most compatible hard drive diagnostic there is right now.

[rshaffer61]

Another option is to remove the old memory and just run the new memory. Let us know if that resolves the issue. If it does then it could be incompatible memory.

[saltash]

Hi rshaffer61 so sorry for the delay in responding but been so very busy in work. I am still getting BSODs of varying sorts. The last one was "Driver IRQL less or equal" and the previous one was "The windows log on process terminated unexpectedly"
Not being a very hi tech computer person I was thinking of getting an expert to examine the pc for me, or is it quite simple to repair.
Having googled the problems a lot of answers require a boot in safe mode which I cannot perform.I went through this problem on this site with CompCav but I needed a plug in keyboard to resolve that issue,unfortunately I haven't got around to obtaining one.

[rshaffer61]

YOu are limiting what we can do then with not being able to get or borrow a wired keyboard. Have you performed the test that Happyrock and myself have suggested?

[saltash]

I ran chkdsk and left it running and when I returned to the pc it was on my home page so I assumed it found nothing untoward?????????

[rshaffer61]

Have you run the hard drive diagnostics yet? If so what were the results?

[happyrock]

go to Control Panel...classic view...Admin Tools...Event Viewer...
left panel, click the pointer in front of Windows Logs...under the
above...click Application...middle column... scroll to find the list that
says Wininit left click on Wininit...

right panel, under Event Chkdsk or Wininit click Event Properties... Just scroll up and down to view...
copy and paste the log back here

[saltash]

Hi Happyrock did as you suggested but there isnt anything in the left hand column saying "Windows Logs" There are 8 headings which read from top to bottom.
Application
Security
System
AMPinglog
internet explorer
Microsoft windows-forwarding/operational
Nano
Windows PowerShell

[saltash]

Sorry I re-read your instructions and went into "Application" scrolled down to "W" but there is no "Wininit" only "WindowsSearch Service" and "Winlogon"

[rshaffer61]

Are you still having problems with your issue?
It has been 13 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.