[vgorilla]

Coming from this thread http://www.geekstogo...98#entry2143398

I believe I had an infection that causes me to be unable to access my desktop. After log in, it just goes to a blue screen (not bsod). No task bar or icons. Booting in safe mode works ok.

Where do I start with this? Win7 Ult 64bit

[Advertisements]

Hi vgorilla

You need to provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable others to better assist you.

As you can boot into Safe Mode it may be a driver issue, however booting into safe mode uses the minimum of resources so the cause may also lay elsewhere.
Do you have the W7 or a System Restore disk that may have been provided with the computer?

[phillpower2]

Hi vgorilla

You need to provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable others to better assist you.

As you can boot into Safe Mode it may be a driver issue, however booting into safe mode uses the minimum of resources so the cause may also lay elsewhere.
Do you have the W7 or a System Restore disk that may have been provided with the computer?

[vgorilla]

Thank you for your help. I have an Acer notebook 8951G-9600.
I have a Windows 7 Recovery disk, so I can take it back to factory if I have to. I tried the Startup Repair but it found no problems.

[phillpower2]

Hi vgorilla
Thank you for the additional information
Please try pressing Alt + F10 to see if you have a recovery partition on the HDD.

[vgorilla]

alt-f10 does nothing, though there is a d: (system reserved)

[phillpower2]

alt-f10 does nothing, though there is a d: (system reserved)

It may be damaged so try running SFC (system file checker) see Method Two @ http://www.sevenforu...rompt-boot.html

[vgorilla]

I am sorry to report that Acer recovery disk does not offer a command line option. I tried via F8, but SFC could not start.

[phillpower2]

Can you boot into safe mode with networking?
If you can try running DriverMax http://www.innovativ....com/drivermax/ alternatively you can try downloading your drivers and saving them to disk http://www.acer.it/a...content/drivers

Can I just check with you that your boot sequence is set in the BIOS to CD/DVD first and the HDD second.

[vgorilla]

Not really happy with the drivermax site. It tried to change my browser search defaults without my permission, and regular users are limited to 2 downloads per day, which is 5 days. I guess I'll go directly to the manufacturers websites and get the drivers there.

[phillpower2]

The video driver is the one I would have installed if it was available at DriverMax.
Not aware of DriverMax changing browser settings BTW.

[wannabe1]

Hello vgorilla...

I see you've been released by the malware folks, but let's run one of their tools on this to straighten out what looks to be some permission problems. We're not looking for malware here, just adjusting a bunch of file attributes. RogueKiller is an executable application so nothing needs to be installed and the application can simply be deleted when you are finihed.

When you run this application, about halfway down the right side of the window is a button labeled "ShortcutsFix". Click on that button and wait for it to finish...it takes several minutes. Let us know if this restores your desktop.

Download RogueKiller Tutorial Here.

wannabe1

[vgorilla]

Wannabe1 and Phillpower2, thank you very much for your assistance and time in this matter. I have no doubt that you are on the right track to fixing my problem, but I went ahead and re-installed the OS. It was time for a spring cleaning anyway.

Keep up the good work.

[phillpower2]

Thank you vgorilla for letting us know that you had resolved the issue and also for posting how it
was achieved, your topic and solution may help others who have the same or a similar issue.

Thanks also to wannabe1 for coming in to assist


NB: FWIW vgorilla it would have been a last resort for us to suggest a fresh install as we
would have explored all other options no matter how long it took so as to avoid possible data loss
and you having to reinstall all of the necessary but rather time consuming updates.