[mrsmerrow]

Hello, this is my first time writing on your forums. I've read a threads that were about the same problems I am having. I've been trying to fix my cousins computer for a couple of weeks now, but have gotten no where. I've tried things that have seemed to help others, but it hasn't helped me. She seems to have this "open with virus" amongst many others. It seems when I do what I have read to do, I still get the "open application with" window & can go no further. So could anyone please help me step by step to resolve this problem, then make the computer full-proof with virus protection & malware protection from her young son who seems to be the one causing the problems to occur. Thank you so very much, Maggie.

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Hi, mrsmerrow! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

So could anyone please help me step by step to resolve this problem

We will certainly look into it but we need a little more information to start:

Can the infected computer connect to the internet and download files?

What is the operating system of the infected computer? (i.e. XP, Vista, 7 and is it 32 or 64 bit)


Do you have another computer to use to transfer files to the infected computer?


Do you have a USB flash drive we can use to transfer files?


Do you have some blank CD's to load bootable tools on?

then make the computer full-proof with virus protection & malware protection from her young son who seems to be the one causing the problems to occur

We can certainly enhance the safety and reduce the likelihood of reinfection but we cannot make it foolproof. We can also recommend tools to provide limits on children.

Please answer my questions above so we can begin!

[CompCav]

Hi, mrsmerrow! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

So could anyone please help me step by step to resolve this problem

We will certainly look into it but we need a little more information to start:

Can the infected computer connect to the internet and download files?

What is the operating system of the infected computer? (i.e. XP, Vista, 7 and is it 32 or 64 bit)


Do you have another computer to use to transfer files to the infected computer?


Do you have a USB flash drive we can use to transfer files?


Do you have some blank CD's to load bootable tools on?

then make the computer full-proof with virus protection & malware protection from her young son who seems to be the one causing the problems to occur

We can certainly enhance the safety and reduce the likelihood of reinfection but we cannot make it foolproof. We can also recommend tools to provide limits on children.

Please answer my questions above so we can begin!

[mrsmerrow]

Can the infected computer connect to the internet and download files?
The computer CAN connect to the internet, but it seems that I cannot open files. I am always asked what application I want to open the program with, which of course doesn't work.

What is the operating system of the infected computer? (i.e. XP, Vista, 7 and is it 32 or 64 bit)
The operating system is XP, 64 bit.

Do you have another computer to use to transfer files to the infected computer?<
No, at the moment I do not have another computer I could transfer files to.

Do you have a USB flash drive we can use to transfer files?
I may be about to buy one on Friday on pay-day if they aren't too expensive.

Do you have some blank CD's to load bootable tools on?
Also, I have no blank CD's. That's also a possible thing I could pick up on pay-day. What kind would I need to buy?


I've wanted to just to a complete system restore, you know, back to factory settings, because my cousin says she has nothing important she needs to keep. After moving tho, she cannot find the disk I would need. Is there any way to do that without the disk?

Edited by mrsmerrow, 23 April 2012 - 10:22 AM.

[CompCav]

The operating system is XP, 64 bit.

64 bit XP is rare, please check the label somewhere on the computer to be sure.


Hold off on buying anything if you can download files to the computer. We can do several things without it if we can connect and download files.

After moving tho, she cannot find the disk I would need. Is there any way to do that without the disk?

What is the make and model of the computer? It may have a recovery partition.

Let's get started please follow the steps below:

If any of these steps do not work please come back and tell me what is happening.

Step 1.

Please download the following files to your desktop.

Rkill.scr

RogueKiller.exe, save as: winlogon.com

OTL.scr

aswMBR.exe


Step 2.

Double click rkill.scr, if it does not work the first time, try it several times.
Once it runs successfully go to winlogon.com

• Quit all programs
• Start winlogon.com.
• Wait until Prescan has finished ...
• Click on the Scan button Step 1 in the picture.
• Note: If RogueKiller will not run please try it several times, if it still does not run rename it winlogon.com and try it several times.

• Wait for the end of the scan.
• The first report will be created on the desktop.
  
• Click on the Delete button step 2 in the picture.
• The second report will be created on the desktop.
  
• Next click on ShortcutsFix step 3 in the picture.
• The third report will be created on the desktop.

Please post:

All RKreport.txt text files located on your desktop.


Step 3.

Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply



If it does not run rename it iexplore.exe and try it again.


Step 4.

• Double click on the OTL icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select Scan All Users
• Select Lop Check and Purity Check
• Double click scan.txt to open it.
• Select edit >> select all, then edit >>copy
• In the Custom Scan box right click and paste the text in the box
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

Step 5.

Please post:

All the RKreport.txt files
aswMBR.txt
OTL.txt
Extras.txt

How is the computer performing now?

[CompCav]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.