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Windows 7 recovery problem


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#1
Hothands

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Hi all wondering if anyone can help with the problem ive got, its regarding:

Laptop:
Packard bell
Model: Easynote TM80-RB-021UK
AMD Athlon II x2 Processor P340
ATI Mobility Radeon HD 4250
4 GB Ram
320GB HDD


My old man brought the laptop about 15 months ago from currys, and in december it started really going slow, ie 20mins to load up the desktop and another 15mins to get into internet explorer, took it back to currys and they sent it away and replaced the HDD,

now the same problem has happened again, so he took it back to currys and they said sorry nothing we can do as the 1 year warranty has run out,aswell as the 3 month warranty for new HDD, anyway after speaking with the manager he asked if we made recovery disks, yes he did, so gave him the recovery disks and he started the recovery process few hours later he phoned to say they dont work,

Now we have a laptop, which is trying to boot up windows, it seems to be in a loop or something, Packard bell keeps launching its program to try and load everything on it again, once it does that it comes up with a black screen saying safemode etc, when left or safemode selected it attempts to start windows, but after a period it turns off and starts Packard Bells launcher again.

After the currys manager tried the recovery disks, the computer started to windows screen but just had a recycling bin and task bar, nothing else, no programs nothing in start menu. Then the laptop was switched off and on again and then the problem above acures.

We have tried safe mode, and obviously the recovery disks dont work. Any advice or help would be appreciated.


Regards
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#2
phillpower2

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:welcome: Hothands

See the tutorial @ http://www.sevenforu...ir-install.html
Good luck and let us know how you get on.
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#3
Hothands

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Thanks for replying Phillpower2, Downloading the iso now from that webpage and will make a bootable dvd, gonna take an hr or so for it to complete, it does say i need a product key for it otherwise 30 day trial for it, am i right to say that i can use the product key which is underneath the laptop on the windows sticker?
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#4
phillpower2

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If asked for a product key yes use your own.
I hope it gets it sorted for you.
Also see option two @ http://www.sevenforu...em-restore.html
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#5
Hothands

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ok ive created the iso disk, put it into laptop and nothing...

all the laptop is doing after startup, is going to safemode list,

ie.
start windows:

safemode
safemode with comand prompt
safemode with networking
last good known config
start windows normally

etc.

after 30 seconds it trys to start windows, microsoft icon comes up but after about 1 min it switches off and the process starts again ie back to safemode list again.

anyway of telling this disk to start loading the new windows 7 again?

i cant get into anything else accept for the bios menu and safe mode list as above?
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#6
phillpower2

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anyway of telling this disk to start loading the new windows 7 again?

The disk is not a full installation disk it is only a repair/restore disk and if your present OS is too badly damaged or corrupt only a full installation disk will be of any help.
Have you changed the boot sequence in the BIOS so that it boots from the DVD/CD drive first and the HDD second.
Not all computers use the same keys to access the BIOS but with yours it may be accessed by tapping one of the following F1, F2 or Del, once you have changed the boot sequence you must save the new settings (F10) and then (Y) to accept the changes.

See if System Restore works first http://www.sevenforu...em-restore.html
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#7
Hothands

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hi Phillpower2 thank you for replying and trying to sort this out apprieciated

Just went into bios and the boot priority is this:

1.IDE0: SAMSUNG HM321HI
2.IDE1: HL-DT-STDVDRAM GT32
3.USB FDD:
4.NETWORK BOOT: lEGACY PCI DEVICE
5.USB HDD
6.USB CD/DVD ROM

Is this setup correct?
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#8
phillpower2

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Hi
You need to change the boot sequence to 1: HL-DT-STDVDRAM GT32 which is your DVD/CD drive and 2: SAMSUNG HM321HI which is your 320GB hard drive, save the changes when done.
At present what is happening is that the system is trying to boot from the incomplete/damaged data on the HDD when it needs to boot from the good information on the DVD/CD disk.
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#9
Hothands

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ok i done that, the disk run, it came up with if you want to "boot from the disk press any key to continue" which i done then it said loading window files and now blank screen with cursor arrow in centre.

the amount of file size i downloaded 3.7gb couldnt have been put on the machine in 2 secs lol

anyway i will see if this blank screen goes, if not i will contact Packard bell wednesday see if they can help me out, or send out a full installation disk.
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#10
phillpower2

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Have you tried the repair or the restore option.
Having re-read your topic I note that there is no mention of the store checking for a recovery partition, they may have done but not mentioned it I suppose, please check if there is one;
Restart your computer, press the Alt+F10 key upon start-up when the Packard Bell logo appears if available it should start the Recovery Program.

Edited by phillpower2, 03 June 2012 - 01:47 PM.
Additional details added.

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#11
Hothands

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hi phill, yes i have tried both options.

the disk comes up with windows 7 screen, language, time currency, keyboard input, i select those then next page install or repair, when i select install it gets stuck on the next screen with blue cirle going round, waited 2hrs nothing happened and when i select repair it gets stuck on the next page also with just a blue screen with white cursor in middle.


anyway of just wiping the hard drive clean and putting XP on it? as i have an xp disk? or is that a no go lol.

I cannot get in safemode, the only option is bios booting from a cd/dvd.
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#12
Hothands

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ok i pressed alt+F10 on start up and it comes up with this:

edit windows boot options for: windows 7

path: \windows\system32\winload.exe

partition: 2
hard disk: 4ffe8aoa

[ /NOEXCUTE=OPTIN



THEN DOWN THE BOTTOM:

ENTER=SUBMIT ESC=CANCEL
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#13
phillpower2

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ok i pressed alt+F10 on start up and it comes up with this:

edit windows boot options for: windows 7

path: \windows\system32\winload.exe

partition: 2
hard disk: 4ffe8aoa

[ /NOEXCUTE=OPTIN



THEN DOWN THE BOTTOM:


ENTER=SUBMIT ESC=CANCEL


Have you tried pressing the Enter key.
Regarding the Xp option you would need to make sure that there are drivers available for all the hardware.
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#14
Hothands

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I have tried the enter key lol....just gets stuck on starting windows screen
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#15
Hothands

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if i leave the computer on, it just keeps going around in a circle.

starts up, packard bell page where F2 option is for bios comes up,

then it goes to the screen windows error recovery screen

safe mode, safe mode command prompt etc.

then the next page starting windows - then back to the beginning again - the packard bell screen.
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