[Neisha81]

Hello, I'm currently using my desktop computer which has windows xp. I just recently started having problems with my computer. I don't know what happened but it just started acting weird and now its to the point where I can't open anything up except for the internet. It won't even let me download anything or do a system restore so I really need help in getting my computer back to normal. Can someone help me please?

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Hello, Neisha81!

I'm Nedklaw and I'll be glad to help you with your malware issues.

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

These instructions are specifically designed for Neisha81 only. No one else should follow these instructions because it can cause serious damage to your computer.

Before we start to clean your computer of malware, please read through the following points to help me and you, and prevent damage to your computer:

• Please completely read through all of the instructions given to you before attempting to follow them. Reading too lightly will cause you to miss important steps, which could have DESTRUCTIVE effects. If you can't perform a certain step or you are unsure about what to do, let me know!
• Don't be afraid to ask questions! If you are unsure about anything, ask me! No question is considered stupid here!
• Be patient with me, logs can take some time to research and my life can mean that I'm busy.
• Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
• NEVER fix anything in OTL or other programs on your own! This can be very dangerous and cause harm to your system.
• Refrain from running any other tools apart from the ones I tell you to.

Note: You should save or print out my instructions for easy reference, as part of the fix may be in Safe Mode and you won't be able to access GeeksToGo.

Lets get started:


Step 1


Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  
  • Select Scan All Users.
  • Under the Custom Scan box paste this in:

  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  consrv.dll
  explorer.exe
  winlogon.exe
  userinit.exe
  svchost.exe
  /md5stop
  C:\Windows\assembly\tmp\U\*.* /s
  %Temp%\smtmp\1\*.*
  %Temp%\smtmp\2\*.*
  %Temp%\smtmp\3\*.*
  %Temp%\smtmp\4\*.*
  >C:\commands.txt echo list vol /raw /hide /c
  /wait
  >C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
  /wait
  type c:\diskreport.txt /c
  /wait
  erase c:\commands.txt /hide /c
  /wait
  erase c:\diskreport.txt /hide /c
  CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

Step 2

Download aswMBR.exe (4.5MB) to your desktop.
Re-name it to aswMBR.com and set the filetype to All Files.

Double click aswMBR.com to run it.

Click the "Scan" button to start the scan.
If Avast asks to download definitions, please say Yes.




On completion of the scan click save log, save it to your desktop and post it in your next reply.




Things I want to see in your next reply

• OTL.txt
• Extras.txt
• aswMBR.txt

[Nedklaw]

Hello, Neisha81!

I'm Nedklaw and I'll be glad to help you with your malware issues.

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

These instructions are specifically designed for Neisha81 only. No one else should follow these instructions because it can cause serious damage to your computer.

Before we start to clean your computer of malware, please read through the following points to help me and you, and prevent damage to your computer:

• Please completely read through all of the instructions given to you before attempting to follow them. Reading too lightly will cause you to miss important steps, which could have DESTRUCTIVE effects. If you can't perform a certain step or you are unsure about what to do, let me know!
• Don't be afraid to ask questions! If you are unsure about anything, ask me! No question is considered stupid here!
• Be patient with me, logs can take some time to research and my life can mean that I'm busy.
• Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
• NEVER fix anything in OTL or other programs on your own! This can be very dangerous and cause harm to your system.
• Refrain from running any other tools apart from the ones I tell you to.

Note: You should save or print out my instructions for easy reference, as part of the fix may be in Safe Mode and you won't be able to access GeeksToGo.

Lets get started:


Step 1


Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  
  • Select Scan All Users.
  • Under the Custom Scan box paste this in:

  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  consrv.dll
  explorer.exe
  winlogon.exe
  userinit.exe
  svchost.exe
  /md5stop
  C:\Windows\assembly\tmp\U\*.* /s
  %Temp%\smtmp\1\*.*
  %Temp%\smtmp\2\*.*
  %Temp%\smtmp\3\*.*
  %Temp%\smtmp\4\*.*
  >C:\commands.txt echo list vol /raw /hide /c
  /wait
  >C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
  /wait
  type c:\diskreport.txt /c
  /wait
  erase c:\commands.txt /hide /c
  /wait
  erase c:\diskreport.txt /hide /c
  CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

Step 2

Download aswMBR.exe (4.5MB) to your desktop.
Re-name it to aswMBR.com and set the filetype to All Files.

Double click aswMBR.com to run it.

Click the "Scan" button to start the scan.
If Avast asks to download definitions, please say Yes.




On completion of the scan click save log, save it to your desktop and post it in your next reply.




Things I want to see in your next reply

• OTL.txt
• Extras.txt
• aswMBR.txt

[Neisha81]

Ok, It's not letting me run OTL. I downloaded it but its just doing the same thing as when I tried to open any other files or download anything.

[Nedklaw]

Try this .scr verison of OTL instead.

[Neisha81]

Ok, I'm not getting anything. It just took me to a blank page.

[Nedklaw]

Is there no download box or anything that pops up because the link seems to work fine for me?

[Neisha81]

No nothing pops up but a blank page

[Nedklaw]

Hi.
Right click on the link as select "Save Link as" or "Save as", depending on the browser, and save the file on the desktop.

[Neisha81]

Ok, I did

[Nedklaw]

Can you now run a scan using the previous instructions I posted?

[Neisha81]

It still won't let me run it. I keep getting windows cannot open this file message.

[Nedklaw]

OK. Before running OTL could you try and run the following program:

• Download RogueKiller and save it on your desktop.
• Quit all programs.
• Start RogueKiller.exe.
• Note: If RogueKiller has been blocked, do not hesitate to try several times. If it really won't run, rename it to winlogon.exe (or winlogon.com) and try again.
• Wait until the Prescan has finished.
• Click on Scan.
  
  
  
• Wait for the end of the scan.
• The report has been created on the desktop.
  
• Click on the Delete button.
• The report has been created on the desktop.

Please post all of the reports in your next reply.

[Neisha81]

I downloaded it but it won't let me save to my desktop.

[Nedklaw]

Hi.
To save it to your desktop, click save instead of run.

[Neisha81]

Thats what I did and it wouldn't let me do it. It just kept downloading.

Edited by Neisha81, 03 June 2012 - 05:43 PM.