I took on the task of resetting my mother-in-law's laptop to factory settings and when none of the previous posts I've viewed have helped I thought I'd post and get some direct help for the actual laptop I'm using.
The model of the laptop is a Toshiba Satellite A100, it's Windows Vista with Service Pack 2 and running a 32-bit OS. There was a previous post bout Toshiba's where you hold the 0 (zero) button and power on the laptop and then tap the same button repeatedly when the Toshiba logo appears and stop once the laptop makes a sound or the logo disappears and it should take you to the HDD Recovery System but that never worked for me.
So please, if someone could help and guide me in how to restore the laptop to factory settings then that would be great! All the files on the computer have been saved so there is no hassle over losing data.