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Can Techs Restore Hotmail?

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Hello, all. Microsoft XP. Recently, I couldn't access my Hotmail and kept getting the "Oops. We can't locate..." page for a couple of hours. It seems that the server went down. I didn't realize that and contacted an online tech service. While they worked on my computer, we carried on a dialogue for a couple of hours and I saved the transcript. They removed a bunch of junk and error files, telling me that my computer was in imminent danger. I use Kaspersky and didn't have malware problems that I could percieve. While we talked, the Hotmail came back up and they said that they had accomplished that but wouldn't tell me how. QUESTION: Can third-party techs online restore Hotmail or did it come back up by itself? Many thanks.

Edited by Chuck9, 16 June 2012 - 06:45 AM.

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No, they can't as they don't own the servers hosting Hotmail. But what they can do is restore your access to Hotmail in case it was being blocked from you personally by malware that was on your computer.

Note that I said "can". I do not know if you actually did have malware and whether or not they actually did clean your computer from malware. What tech team is this if you don't mind me asking?
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