[dippyk]

I bought my laptop (Packard Bell KAV60) and since it didn't have a disc drive, the guy at the shop installed windows for me. (I have the disc).

My computer has now gone really slow and I want to restore factory settings. If I do that, will I still have Internet Explorer so that I can re-install Word etc using my key-code?

Or will it just be that black screen with the white writing that I don't understand? :s

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It will return the system to what was on it when it was brand new. If this isn't the original installation disk that came with the system you will have some older version of IE.
Besides slowing down is there any other reason for doing a factory restore?
You may only need to do some serious house cleaning on the system to get it back to life again.




Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next reply

[rshaffer61]

It will return the system to what was on it when it was brand new. If this isn't the original installation disk that came with the system you will have some older version of IE.
Besides slowing down is there any other reason for doing a factory restore?
You may only need to do some serious house cleaning on the system to get it back to life again.




Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next reply

[rshaffer61]

Are you still having problems with your issue?
It has been 11 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.