[rockmilk]

Ok create a restore point prior to doing this please.

Hit the start button the type C:\Windows\System32 find the msiexec.exe File drag it to your desktop.Leave the system32 folder open.

Then Navigate to the location below.


C:\Windows\winsxs\x86_microsoft-windows-installer-executable_31bf3856ad364e35_6.1.7600.16385_none_4957caefe76d7816\msiexec.exe
[2009-07-13 19:31] - [2009-07-13 21:14] - 0073216 ____A (Microsoft Corporation) A8492E3929E7B981DA541286709C8479

Drag this File to the system 32 folder close it reboot and check updates.

Edit: typo I meant drag this file to the system 32 folder.

Edited by rockmilk, 06 August 2012 - 09:54 PM.

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Ok create a restore point prior to doing this please.

Hit the start button the type C:\Windows\System32 find the msiexec.exe File drag it to your desktop.Leave the system32 folder open.

Then Navigate to the location below.


C:\Windows\winsxs\x86_microsoft-windows-installer-executable_31bf3856ad364e35_6.1.7600.16385_none_4957caefe76d7816\msiexec.exe
[2009-07-13 19:31] - [2009-07-13 21:14] - 0073216 ____A (Microsoft Corporation) A8492E3929E7B981DA541286709C8479

Drag this File to the system 32 folder close it reboot and check updates.

Edit: typo I meant drag this file to the system 32 folder.

I did as you instructed. Update still fails. When I go to "Windows Updates" it only shows the one below. And that is what is failing. Sorry to be such a pain.

[G_Woods]

Ok create a restore point prior to doing this please.

Hit the start button the type C:\Windows\System32 find the msiexec.exe File drag it to your desktop.Leave the system32 folder open.

Then Navigate to the location below.


C:\Windows\winsxs\x86_microsoft-windows-installer-executable_31bf3856ad364e35_6.1.7600.16385_none_4957caefe76d7816\msiexec.exe
[2009-07-13 19:31] - [2009-07-13 21:14] - 0073216 ____A (Microsoft Corporation) A8492E3929E7B981DA541286709C8479

Drag this File to the system 32 folder close it reboot and check updates.

Edit: typo I meant drag this file to the system 32 folder.

I did as you instructed. Update still fails. When I go to "Windows Updates" it only shows the one below. And that is what is failing. Sorry to be such a pain.

[rockmilk]

You are not being a pain I enjoy this since you moved the file can you re-run the fix it and see if it mentions anything like it did the last go.

[G_Woods]

I messed up anyway. I dragged the entire folder to System32. Should I just get the file from that folder and put it in the System32 folder and reboot and try again before I try the fix again?

[rockmilk]

If that fails then open elevated command prompt and type or copy and paste the following into the cmd window hitting enter after each.


net stop bits
net stop cryptsvc
net stop wuauserv
cd c:\windows\system32
ren catroot2 catroot2.old
cd c:\windows
ren softwaredistribution softwaredistribution.old

Now reboot Run the fix it here. http://support.microsoft.com/kb/971058

Reboot again and check updates.

Edited by rockmilk, 06 August 2012 - 10:41 PM.

[rockmilk]

I messed up anyway. I dragged the entire folder to System32. Should I just get the file from that folder and put it in the System32 folder and reboot and try again before I try the fix again?

Yes I was hoping I got the typo fixed in time sorry about that.

[G_Woods]

Okay I will work on replacing the file first. Standby, I'll be back.....

[rockmilk]

Will check this later must Count sheep.

[G_Woods]

Okay, thanks for your time... Just wanted to post my action from your last instructions...


Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net stop bits
The Background Intelligent Transfer Service service is stopping..
The Background Intelligent Transfer Service service was stopped successfully.


C:\Windows\system32>net stop cryptsvc
The Cryptographic Services service is stopping..
The Cryptographic Services service was stopped successfully.


C:\Windows\system32>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Windows\system32>cd c:\windows\system32

C:\Windows\system32>ren catroot2 catroot2.old

C:\Windows\system32>cd ..

C:\Windows>ren softwaredistribution softwaredistribution.old

C:\Windows>

Will now take action below and let you know. Have a good night.

reboot Run the fix it here. http://support.microsoft.com/kb/971058<br style="color: rgb(34, 34, 34); font-size: 13px; line-height: 19px; "><br style="color: rgb(34, 34, 34); font-size: 13px; line-height: 19px; ">Reboot again and check updates.

[G_Woods]

Every time I run the Windows Installer Fix. It says problems found and fixed. Seems to me if FixIt found problems and fixed them after you reboot and run it the second time it would find no more problems. I'm confused.

Anyway I still get this error when trying to install Windows Important Updates.

[rockmilk]

Can you install anything or are you still having issues?
Please try and install 7 zip http://www.7-zip.org/ Just as a test.



Also Run the Msi (Microsoft installer) fix it in Agressive Mode. Again and see if it tells you anything about windows installer.
http://go.microsoft....?linkid=9643523


Another thing I would like you to do is get me the exact name,numbers and all of the update that will not install.Also let me know if it is the only update that is not installing.

Edited by rockmilk, 08 August 2012 - 12:35 AM.

[G_Woods]

I can install and uninstall programs that appear to use their own installer and uninstaller. But if a program is written that uses the "Windows Installer" program I get the Error: Windows Installer cannot be reached. And the Microsoft FixIt file that is supposed to repair that runs says it found problems, fixed them, but does not.

Also today I downloaded OTL.exe and ran "Quick Scan Only" I did not make any changes with that, just ran the scan.

http://go.microsoft..../?linkid=9643523 (did not lead anywhere)

Edited by G_Woods, 07 August 2012 - 06:56 PM.

[rockmilk]

Link now fixed and what is the exact name of the update please.

[G_Woods]

Security Update for Microsoft XML Core Services 4.0 Service Pack 3 for x64-based Systems (KB2721691)

Installation date: ‎8/‎7/‎2012 1:31 AM

Installation status: Failed

Error details: Code C1

Update type: Important

A security issue has been identified in Microsoft XML Core Services (MSXML) that could allow an attacker to compromise your Windows-based system and gain control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed.

More information:
http://go.microsoft..../?LinkID=254824

Help and Support:
http://support.microsoft.com

[rockmilk]

Try and run the update while on a clean boot and with your security disabled.


Step 1:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.micro....com/kb/929135.
Note: Please refer the step 7to keep the computer in normal start up after fixing the issue.

Step 2:
Step 1: Disable the security software temporarily.
Disable antivirus software
http://windows.micro...ivirus-software
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.


Download link:
Security Update for Microsoft XML Core Services 4.0 Service Pack 3 (KB2721691).
http://www.microsoft...s.aspx?id=30193