Not sure if this should go here? Let me know if I need to move it somewhere else.
Every time I open Adobe Acrobat or open a pdf document my HP desktop blue screens and crashes. The crash report is shown below.
HP technical recommended reseating RAM cards, but the 8 gigs installed shows as it should from control panel. They recommended recovering to default as bought condition if this did not work. I would rather not do this as there are many programs I use currently that were not installed when I purchased the computer.
Since this problem is only associated with pdf's and Adobe I would think a recovery should not be necessary.
Any help would be appreciated.
Here is the crash dump file.
On Tue 8/14/2012 1:17:54 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081412-16208-01.dmp
This was probably caused by the following module: amd_sata.sys (amd_sata+0xC4DF)
Bugcheck code: 0x50 (0xFFFFF880E953B998, 0x1, 0xFFFFFA800814F2E6, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\amd_sata.sys
product: AHCI 1.2 Device Driver
company: Advanced Micro Devices
description: AHCI 1.2 Device Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amd_sata.sys (AHCI 1.2 Device Driver, Advanced Micro Devices).
Google query: amd_sata.sys Advanced Micro Devices PAGE_FAULT_IN_NONPAGED_AREA
Thanks
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